VENUS Swimwear Questions & Answers

Here’s what consumers have asked with answers from VENUS Swimwear staff and previous consumers.

115 questions answered

14% answered in 1 day

Question:

It looks like the returns and refunds are very bad, what do you say? It looks like the returns and refunds are very bad, what do you say?

Answer:

Our number one concern is customer satisfaction. Should any item fail to meet your expectations, simply return it within 90 days in new and unused condition, and we will gladly exchange it or refund your purchase price, whichever you prefer. The customer is responsible for the return shipping of any items which are being mailed back to us. We will be happy to pay the standard shipping charges on any exchange items shipping back to you. Please note that shipping and handling charges on the original order are non-refundable and the credit will only be for the merchandise itself. Returns and exchanges can take up to 14 business days to receive and process depending on the method of delivery you choose to return the merchandise.

By VENUS S., Support over a year old

Question:

What is the turn around time for a return.? merchandise didnt fit well so used return label about 10 days ago, when should my credit card refunded? What is the turn around time for a return.? merchandise didnt fit well so used return label about 10 days ago, when should my credit card refunded?

Answer:

Returns and exchanges can take up to 14 business days to receive and process depending on the method of delivery you choose to return the merchandise.

By VENUS S., Support over a year old

Question:

I see venus 1x is a 18-20...is this true to size...i normally wear a 2x and in most stores that is an 18-20...i just want to make sure I see venus 1x is a 18-20...is this true to size...i normally wear a 2x and in most stores that is an 18-20...i just want to make sure

Answer:

Our 1X is an 18 - 20 and is true to size.

By VENUS S., Support over a year old

Question:

How do the bra sizes compare to victoris secret? How do the bra sizes compare to victoris secret?

Answer:

Thank you for your question. Please use our bra size measuring guide to get a perfect fit. Remember, if you buy an "enhancer" bra you lose cup coverage, so if you are larger busted you may want to go a cup bigger for coverage. I do hope that helps. Also feel free to call and speak with and Account Specialist who will be more than happy to go over the measuring guide with you. They are available 24/7 at 1-800-366-7946.

By VENUS S., Support over a year old

Question:

How long does shipping usually take? How long does shipping usually take?

Answer:

We ship from Jacksonville, Florida and standard ground shipping is 7 business days or less within the Cont. US.

By VENUS S., Support over a year old

Question:

After reading the bad reviews, i feel the good reviews were fake customers and written by employees of venus. is it safe to order from this company? After reading the bad reviews, i feel the good reviews were fake customers and written by employees of venus. is it safe to order from this company?

Answer:

Hey Michelle, we have been in business for over 30 years. It is hard to please everyone but customer satisfaction is our number one goal.

By VENUS S., Support over a year old

Question:

I have ordered two pair of pants in november and was told it was coming on feb. 9th and still have not received the pants. will i get this order? I have ordered two pair of pants in november and was told it was coming on feb. 9th and still have not received the pants. will i get this order?

Answer:

Hey Pat, please email us at socialsupport@venus.com and we will be happy to look up your order.

By VENUS S., Support over a year old

Question:

What's the chance of getting your clothes in longer lengths? i love your clothes and they fit me great but the skirts, shorts and pants never do. 37" What's the chance of getting your clothes in longer lengths? i love your clothes and they fit me great but the skirts, shorts and pants never do. 37"

Answer:

Good Afternoon, as of right now our Long Length Jeans are 33" inseam.

By VENUS S., Support over a year old

Question:

I am a loyal customer, been in love with you guys before i received a credit card, however one downfall. i always receive a gift or 10% after shopping I am a loyal customer, been in love with you guys before i received a credit card, however one downfall. i always receive a gift or 10% after shopping

Answer:

Hey Nina, for every $100 spent on the Venus Credit Card you earn $5 in rewards. These rewards will be displayed on your monthly statement or the Venus Credit Card Mobile App. We also send out email promotions weekly.

By VENUS S., Support over a year old

Question:

Why can't we see the detail of what we ordered and are being refunded on the previous orders? very frustrating Why can't we see the detail of what we ordered and are being refunded on the previous orders? very frustrating

Answer:

Good Afternoon Tanya, you should be able to see your order history on your account online. The online account will only show orders placed after the account is made, so any order placed if you checked out as a guest will not be visible. If you need us to send you a copy of an invoice please reach out to us at socialsupport@venus.com

By VENUS S., Support over a year old

1...5678910...18

Next

Typical questions asked:

How long does shipping take?
What is the return policy?
Where is the company located?

Have a question about
VENUS Swimwear?