• Ultra Sabers

Ultra Sabers

Overview

Ultra Sabers has a rating of 4.68 stars from 66,970 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Ultra Sabers most frequently mention customer service, mystery box, and high quality. Ultra Sabers ranks 1st among Toys Store sites.

This company does not typically respond to reviews

Positive reviews (last 12 months): 0%
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What reviewers want you to know

Positive highlights

  • Orders have been delivered at a decent time and customer service has never done me wrong.
  • My 14 year old son wanted a mystery box for his birthday and I humored him.

Critical highlights

  • When I did, the entire lighting rig (LED housing, wires, button, and battery pack) fell out of the hilt.
  • Don't call the phone number, much like the owner and the people who work there, the light is on, but no one is there.
How would you rate Ultra Sabers?
Top Positive Review

“Repeat Buyer Looking Forward to Next Purchase”

Joe S.
7/26/22

Ordering was easy to understand and simple menus it easy to know I was getting the right items. Shipping was quick and my order was packed well and arrived intact on time. Always a pleasure to do business with the best saber manufacturer in the galaxy!

Top Critical Review

“Should've checked BBB, Trustpilot, Reddit, and literally everywhere else first”

Michael B.
6/24/22

I ordered a saber because they were having a promotion on sabers that make sound. I forgot to put in the coupon code when I checked out. I immediately notified customer service and they would not let me apply the coupon after the fact. Yes, it was my fault, but COME ON. They offered to create a coupon to use "on a future purchase." I can assure you I won't be making any future purchases.

Reviews (66,970)

Rating

Timeframe

Other

Reviews that mention popular keywords

customer service (1119) mystery box (761) light saber (278) delivery time (153) mystery boxes (761) battery pack (54) phone number (17) blade plug (49) confirmation email (23) credit card (35)
Thumbnail of user christopherf390
1 review
0 helpful votes
November 16th, 2020

All I needed was a second, longer blade for my wife's lightsaber. In my original order I had ordered a shorter blade because the stage combat swords that we use, her's is shorter. I forgot that the lightsaber is notably lighter than the steel sword was so I needed a longer blade for her. She loves the longer blade and has the shorter blade as well, if she wants to use it.

Thumbnail of user danield1082
1 review
0 helpful votes
December 18th, 2020

Spend five minutes googling the reviews of this organization and you'll learn far more than I can tell in two sentences. Spend your money elsewhere, and you'll be much happier.

Thumbnail of user osvaldoh9
1 review
0 helpful votes
April 23rd, 2020

Mi lightsaber llegó en el tiempo estimado sin novedad. ¡es grandioso! Quedé sin palabras... Recomiendo comprar en Ultrasaber totalmente.

Thumbnail of user toryt21
1 review
0 helpful votes
January 28th, 2021

It was around Christmas so things were tight for production. They still delivered! They were missing a piece to the saber I ordered. They reached out and offered personalized solutions. Probably what should be done for a $400 custom saber... but it was still appreciated because they managed to solve the issue and have it to me before the holidays!

Service
Value
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Thumbnail of user tonyx58
1 review
0 helpful votes
May 7th, 2020

I purchased a Ultra Saber diamond controller Lightsaber, and it is really good quality. Nice work done. In addition, they have good customer services that rely my emails. It took a month from my purchase to arrived at my home.

Thumbnail of user hubertj18
1 review
0 helpful votes
August 29th, 2020

Received my mystery boxes from ultrasabers they were well packaged and came as described happy with my purchase

Thumbnail of user evangelinak
1 review
0 helpful votes
March 19th, 2021

I ordered a saber and it came within 2 weeks with reasonable shipping, such good value for cosplay or just duelling. If you're thinking of getting a saber get one here.

Tip for consumers:
The Hilts are smaller than you think so if you’re thinking of getting an apprentice hilt or an initate i would advise against it if you’re over the age of 16

Products used:
The saber

Thumbnail of user michaelr2611
1 review
1 helpful vote
October 24th, 2020

I waited several weeks for a fully modded diamond saber package and it did not disappoint. Anyone can make a basic saber for 250 with light and sound, but the diamond package with few extra upgrades makes your saber work for any occasion. As a cosplay aficionado, you can have one saber for sith jedi or anything else you want create. The heavy duty blades are amazing. After I got my initial shipment I bought another one with one hour. I'm a customer for life.

Thumbnail of user joshh323
1 review
0 helpful votes
March 2nd, 2021

I got one of the mystery box sabers and it even came with an upgraded activation switch happy with my purchase.

Products used:
Lightsaber

Service
Value
Shipping
Returns
Quality
Thumbnail of user felixr95
1 review
0 helpful votes
February 21st, 2021

I love the quality of it. Im just waiting for the dual saber from "Rise of Skywalker" I'm going to buy two of them..

Service
Value
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Quality
Thumbnail of user jamesq11
James Q.
8 reviews
5 helpful votes
June 4th, 2020
Verified purchase

Very good overall experience there was only one little problem with one of my sabers but i got an email and we are working to fix the problem

Thumbnail of user rheanae
1 review
0 helpful votes
November 25th, 2020

I've never been so happy in my life, hubs and I got these for our 5th anniversary and we've been having random duals in the front and back yard. We got the extra heavy duty dual ready sabers and we absolutely LOVE them, we will be buying more

Tip for consumers:
Measure how long you want your saber first before choosing

Products used:
The double lightsaber and a empress with a free initiate

Service
Value
Shipping
Quality
Thumbnail of user heatherd381
1 review
0 helpful votes
September 7th, 2020

I've ordered two sabers from this company and they've both arrived safely and in working order. Definitely will work with them again. Thank you.

Thumbnail of user peytone2
1 review
0 helpful votes
February 25th, 2020

I placed my order and I NEVER received updates. It took longer than a MONTH to receive Any information about my order and it was about it being delivered. They said I'd receive it 3-4 weeks after placing the order during busy season and it took way longer than that. They didn't send part of my saber either. I emailed about not receiving the part and it took a week to come back to me saying they didnt have it so they just didn't send it WITHOUT TELLING ME! And customer service is awful. They took a very long time to get back to me

Thumbnail of user jamesc1948
1 review
0 helpful votes
February 17th, 2020

Ordered as an empty hilt for me to do my own install. I specifically ordered and paid extra for the vented pommel. What I received was a solid pommel. Emailed UltraSabers twice about the error, but now, over three weeks after receiving the hilt and emailing them, I have had no response. At this point I may have to take a drill to the solid pommel to vent it myself and just consider the extra money a loss.

Thumbnail of user brittanyb888
1 review
0 helpful votes
July 18th, 2022

Awesome options to customize your own Saber. I took the mystery box option and got a really nice, fun piece!

Thumbnail of user jeffb2019
0 reviews
1 helpful vote
June 26th, 2022

Got the saber in a short amount of time plus I had free shipping and they gave me a discount code for my next purchase.

Thumbnail of user joes2533
1 review
0 helpful votes
July 26th, 2022

Ordering was easy to understand and simple menus it easy to know I was getting the right items. Shipping was quick and my order was packed well and arrived intact on time. Always a pleasure to do business with the best saber manufacturer in the galaxy!

Service
Value
Shipping
Returns
Quality
Thumbnail of user thomasb1741
1 review
0 helpful votes
May 26th, 2020

I ordered the 'Butcher' Saber and I'm over the moon with it. It took far longer than the website mentioned but I ordered with international shipping while COVID-19 restrictions were still in place, so I was aware there would be a delay. Overall it's a gorgeous piece. In terms of size and weight, it's Heavier and longer than I expected, and can be a bit cumbersome and clunky to do spins and tricks with, but I'm using it mostly as a display and cosplay piece so I'm cool with it. Fantastic product that feels amazing to hold!

Thumbnail of user denisg76
1 review
0 helpful votes
February 1st, 2021
Verified purchase

Ultrasabers is a great place to get a lightsaber. They're high quality and great bang for your buck!

Tip for consumers:
The shipping my time varies. My lightsaber order shipped pretty quick. The replacement blade order took over a month.

Products used:
Lightsaber

Service
Value
Shipping
Quality
Thumbnail of user lucasx5
1 review
3 helpful votes
March 11th, 2020

I purchased a lightsaber along with some friends so we could start a high school club. We choose ultrasabers since we heard they're the best, and the quality really shows time and care went into them. The delivery did exceed the 4 week period, but that was due to the Corona virus outbreak along with the new Star Wars movie. When I contacted their support email, I was given a free discount on future purchases. I will definitely purchase from them again once I save up enough.

Thumbnail of user mattm523
1 review
0 helpful votes
June 20th, 2020

1st saber took bout month 2nd order strangely only took week n had my other 1st ordered empress 4 days later so was happy with manufacturering time love my customized dark dorinian warglaive sickest n most functional saber ive seen or handled it has emerald driver sound so its just bleeding dopeness and the Empress i like the high quality etchings and how both r usable weapons though mastery of each is its own task they R very beautiful obsidion enjoyable apmed up lil more on empress cuz of pommel style as claimed ultrasabers R definitely thee saber company 2 beat on our planet

Tip for consumers:
2 things 1st n most important make sure u order details r all perfectly set how u want them when u order cuz u may not b able contact them 2 make a modification 2 ur order good luck not ultrasabers fault just make sure u do ur research n put the correct info in cuz may be no changing it afterwards and secondly make sure if they have a promo like free saber 4 order over 300 u type the code in if u dont u wont get the item no matter what basically so its not automatically added put in the code or

Products used:
I bought the Empress and the dark dorinian plus a dark warglaive emitter 2 replace the standard dorinian emitter came out just beautiful plus very useable as long as ur not stupid with ur 500 dollar toys use medium force and will hold up good plus blades r cheap if an accidental break did occur dont see that happening often though i used the regular heavy grade blades also they dont cut back briteness so id always recommend heavy grade blade unless its just 4 a show piece

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Value
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Thumbnail of user erica381
1 review
0 helpful votes
July 22nd, 2020

Still waiting for my order with no response from customer service for 2 months. I would really like to have the product but at this point I may be disputing the charges. I understand things are out of the norm right now but an email back would be nice

Thumbnail of user victorm770
1 review
0 helpful votes
September 15th, 2022

During the summer sale I got two multicolor sabers and got an extra 2 free, a purple and cyan one.

I am satisfied with them as they are sturdy for sparing and the batteries and other electricronics can handle the sparing.

But the only complaint I would have is that the rechargeable AA in the multicolored need recharging in a few days whereas the other 2 free ones with AAA have yet to die

But I am satisfied overall with the quality

Tip for consumers:
Don't be afraid to look at all options. I liked ultrasabers because the saber handles they have were nice

Products used:
Lightsabers

Service
Value
Shipping
Quality
Thumbnail of user fabianm36
1 review
1 helpful vote
January 8th, 2020

Ordered my first saber with these guys and they did not disappoint! The color of blade is amazing and the sound quality is absolutely incredible, made me feel like a Jedi just holding it. Will be ordering another very soon as there are so many amazing hilts to choose from. Fast shipping and high quality, would recommend to anyone who wants a top quality saber.

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From the business

Simply put, we make awesome lightsabers. The bottom line to Ultra Sabers is quality of product, affordability, and superb customer service.

Company Representative

Thumbnail of user emoryh12
Emory H.
Typically does not respond to reviews

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4.7
66,970 reviews
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