TwinkleDeals FAQ | Sitejabber

Question:

I am wondering if there are possible duty fees for shipments. where are the packages shipped from?

Answer:

A: Dear Marilia, Thank you for your inquiry. We are located in China, all the packages are shipped from China. Taxes are charged by the local Customs Office and country regulations are beyond our control. Please see here for our tax and duties policy details: http://www.twinkledeals.com/shopping-faq#29. Please let me know if you need further assistance. Best Regards Twinkledeals Team

By Sandy Z., over a year old

Question:

If i'm a size large in usa merchandise what size should i order from ur store.for men's shirts If i'm a size large in usa merchandise what size should i order from ur store.for men's shirts

Answer:

Dear Mrshall, Thank you for your inquiry about size. Please review the product's measurements in the Size Chart under product information. You need to choose the item size according to your own measurements (in inches or cm). Please let me know if you need further assistance. Best Regards Twinkledeals Team

By Sandy Z., over a year old

Question:

I have a item that is completely different to what i ordered, it needs returning and i want a refund on it how do i return it. I have a item that is completely different to what i ordered, it needs returning and i want a refund on it how do i return it.

Answer:

Dear DOREEN, We are sorry to hear that you are not satisfied with your order. 30 DAY RETURNS WARRANTY Customers can contact us within 30 days of receiving the item. If you have received a defective or damaged item, the wrong size or the wrong product, please contact us immediately at our Support Center. Please refer to our policy here: https://www.twinkledeals.com/warranty-and-return Please offer us your order number or please contact us at: https://support.twinkledeals.com/ticket/ticket/index with the subject "complain from sitejabber". Thank you for your support. Twinkledeals Team

By Sandy Z., over a year old

Question:

What's up with all the sizing issues. i'm afraid to order shirts because i don't want to get the sizing wrong even when they measured. any advice? What's up with all the sizing issues. i'm afraid to order shirts because i don't want to get the sizing wrong even when they measured. any advice?

Answer:

Dear Nijel, Thank you for your inquiry about size. Please review the product's measurements in the Size Chart under product information. You need to choose the item size according to your own measurements (in inches or cm). Please let me know if you need further assistance. Best Regards Twinkledeals Team

By Sandy Z., over a year old

Question:

¿en los envios viene el transporte incluido? ¿en los envios viene el transporte incluido?

Answer:

Dear Alejandra, Thank you for your massage. All of our items can be shipped using varying shipping methods. Different shipping methods offer different shipping times and we ask that customers select a shipping method that suits them. For more details on shipping methods, please click here: http://www.twinkledeals.com/shipping-handling. Thank you for your understanding and support. Twinkledeals Team

By Sandy Z., over a year old

Question:

My order is still not recieved, nor can i get on the site anymore to check any status or contact anyone. have i been duped? My order is still not recieved, nor can i get on the site anymore to check any status or contact anyone. have i been duped?

Answer:

Dear Jeannette, We regret any inconvenience or frustration that your experience has caused you. Please note the actual delivery time may be affected by peak shipping periods, public holidays, bad weather and other reasons. For more details on shipping methods, please click here: http://www.twinkledeals.com/shipping-handling. Please offer us your order number or you can email to support@twinkledeals com titled as "complain from sitejabber". We will help you check it. Once again we are sorry for any inconvenience. Twinkledeals Team

By Sandy Z., over a year old

Question:

I can't register or check out with paypal. when i enter information it doesn't process just goes back to home page!

Question:

Are all payments to them processed through paypal? that might be a way to resolve my issue i never received the dress i ordered and they won't refund

Question:

Just checking the reviews before placing my order. i see you have a lot of dissatisfied customers... are there issues affecting delivery?

Answer:

Dear Cora, We appreciate that you took the time to contact us. Total delivery time= processing time+shipping time 1. Processing time: All Twinkledeals products require a processing time. It is necessary for us to inspect all items one by one prior to shipping. Processing time takes usually 3-7 business days. Specific processing is indicated each item page. Now we also have items that can be shipped with 24H. 2.The shipping time depends on the shipping method you choose when you place the order. For more details please check: http://www.twinkledeals.com/shipping-handling May I suggest you take a look at these links? Check out our newest arrivals here: http://www.twinkledeals.com/new-products.html Enjoy our best deals here: http://www.twinkledeals.com/clearance.html Thank you, Twinkledeals Team

By Sandy Z., over a year old

Question:

Do i have to pay any duty tax on items sent to the uk? does the uk postage costs that you charge include all charges to my door? Do i have to pay any duty tax on items sent to the uk? does the uk postage costs that you charge include all charges to my door?

Answer:

Dear Angela, We are sorry for any inconvenience. According to our website's policy import taxes are solely customers responsibility. Please check this link: http://www.twinkledeals.com/shopping-faq Once placing an order with us customers agree to our terms and conditions. The shipper first pays the fee on your behalf, then asks you to pay once they deliver the package to you. Taxes are charged by the local Customs Office and country regulations are beyond our control. As it is the customer's responsibility to pay these taxes to receive the parcel, we cannot provide any compensation in such cases. Best regards, Twinkledeals Team

By Sandy Z., over a year old

TwinkleDeals Questions & Answers

I am wondering if there are possible duty fees for shipments. where are the packages shipped from?

If i'm a size large in usa merchandise what size should i order from ur store.for men's shirts If i'm a size large in usa merchandise what size should i order from ur store.for men's shirts

I have a item that is completely different to what i ordered, it needs returning and i want a refund on it how do i return it. I have a item that is completely different to what i ordered, it needs returning and i want a refund on it how do i return it.

What's up with all the sizing issues. i'm afraid to order shirts because i don't want to get the sizing wrong even when they measured. any advice? What's up with all the sizing issues. i'm afraid to order shirts because i don't want to get the sizing wrong even when they measured. any advice?

¿en los envios viene el transporte incluido? ¿en los envios viene el transporte incluido?

My order is still not recieved, nor can i get on the site anymore to check any status or contact anyone. have i been duped? My order is still not recieved, nor can i get on the site anymore to check any status or contact anyone. have i been duped?

I can't register or check out with paypal. when i enter information it doesn't process just goes back to home page!

Are all payments to them processed through paypal? that might be a way to resolve my issue i never received the dress i ordered and they won't refund

Just checking the reviews before placing my order. i see you have a lot of dissatisfied customers... are there issues affecting delivery?

Do i have to pay any duty tax on items sent to the uk? does the uk postage costs that you charge include all charges to my door? Do i have to pay any duty tax on items sent to the uk? does the uk postage costs that you charge include all charges to my door?

Can’t see your question? Ask to get answers from the TwinkleDeals staff and other customers.

TwinkleDeals Questions & Answers

I am wondering if there are possible duty fees for shipments. where are the packages shipped from? I am wondering if there are possible duty fees for shipments. where are the packages shipped from?

If i'm a size large in usa merchandise what size should i order from ur store.for men's shirts If i'm a size large in usa merchandise what size should i order from ur store.for men's shirts

I have a item that is completely different to what i ordered, it needs returning and i want a refund on it how do i return it. I have a item that is completely different to what i ordered, it needs returning and i want a refund on it how do i return it.

What's up with all the sizing issues. i'm afraid to order shirts because i don't want to get the sizing wrong even when they measured. any advice? What's up with all the sizing issues. i'm afraid to order shirts because i don't want to get the sizing wrong even when they measured. any advice?

¿en los envios viene el transporte incluido? ¿en los envios viene el transporte incluido?

My order is still not recieved, nor can i get on the site anymore to check any status or contact anyone. have i been duped? My order is still not recieved, nor can i get on the site anymore to check any status or contact anyone. have i been duped?

I can't register or check out with paypal. when i enter information it doesn't process just goes back to home page!

Are all payments to them processed through paypal? that might be a way to resolve my issue i never received the dress i ordered and they won't refund

Just checking the reviews before placing my order. i see you have a lot of dissatisfied customers... are there issues affecting delivery? Just checking the reviews before placing my order. i see you have a lot of dissatisfied customers... are there issues affecting delivery?

Do i have to pay any duty tax on items sent to the uk? does the uk postage costs that you charge include all charges to my door? Do i have to pay any duty tax on items sent to the uk? does the uk postage costs that you charge include all charges to my door?

Can’t see your question? Ask to get answers from the TwinkleDeals staff and other customers.

I am wondering if there are possible duty fees for shipments. where are the packages shipped from?

Just checking the reviews before placing my order. i see you have a lot of dissatisfied customers... are there issues affecting delivery?