TwinkleDeals Questions & Answers

944 reviews

Ask a question

Here’s what consumers have asked with answers from TwinkleDeals staff and previous consumers.

237 questions answered

11% answered in 1 day

Question:

What is the returns policy?

Question:

My stuff arrived yesterday and a jumper and a earing thing wasn't with them... what happened? My stuff arrived yesterday and a jumper and a earing thing wasn't with them... what happened?

Answer:

They apparently have many warehouses, Rosegal is also them, and they don't always send everything together as their products can be spread across different warehouses, when you received your confirmation of shipment email, was there any items listed at the bottom as still waiting shipment? Send them a ticket through their contact us link and ask what's happening, they are pretty good at getting back to you, always within 24 hrs. Good luck!

By Nell E. over a year old

See more answers (4)

Question:

Do i have to pay any duty tax on items sent to the uk? does the uk postage costs that you charge include all charges to my door? Do i have to pay any duty tax on items sent to the uk? does the uk postage costs that you charge include all charges to my door?

Answer:

Dear Angela, We are sorry for any inconvenience. According to our website's policy import taxes are solely customers responsibility. Please check this link: http://www.twinkledeals.com/shopping-faq Once placing an order with us customers agree to our terms and conditions. The shipper first pays the fee on your behalf, then asks you to pay once they deliver the package to you. Taxes are charged by the local Customs Office and country regulations are beyond our control. As it is the customer's responsibility to pay these taxes to receive the parcel, we cannot provide any compensation in such cases. Best regards, Twinkledeals Team

By Sandy Z., over a year old

Question:

Where is my order.

Answer:

Dear Barbara, can you please provide the order number to us and we can check this for you? Thank you for your feedback. Best regards, Customer Service

By Sandy Z., over a year old

Question:

Why when i pay through paypal do i receive an email from twinkledeals support requesting a copy of my passport and drivers license and picture of my credit card be emailed to them - sounds like a scam Why when i pay through paypal do i receive an email from twinkledeals support requesting a copy of my passport and drivers license and picture of my credit card be emailed to them - sounds like a scam

Answer:

DON'T DO IT! Never send that kind of information over the web. They do not need the information. Sounds like someone is trying to steal your identity. Don't buy from these people. They are horrible and their merchandise is thrown together and cheap. VERY cheap.

By Missy J. over a year old

1...293031323334

Typical questions asked:

How long does shipping take?
What is the return policy?
Where is the company located?

TwinkleDeals Questions & Answers

What is the returns policy?

My stuff arrived yesterday and a jumper and a earing thing wasn't with them... what happened? My stuff arrived yesterday and a jumper and a earing thing wasn't with them... what happened?

Do i have to pay any duty tax on items sent to the uk? does the uk postage costs that you charge include all charges to my door? Do i have to pay any duty tax on items sent to the uk? does the uk postage costs that you charge include all charges to my door?

Where is my order. Where is my order.

Can’t see your question? Ask to get answers from the TwinkleDeals staff and other customers.

Where is my order.