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Here’s what consumers have asked with answers from Tophatter staff and previous consumers.
Hi Barbara, we're sorry shipping times did not meet your expectations. There is an extended ship time of 60 days allowed for all international shipments. If your item has not been delivered to your location within this time, please contact our customer support team for review: http://tinyurl.com/j8eo7hu. See full details here: http://tinyurl.com/zfc5lpn.
Hi Rick, sale of counterfeit items is prohibited. If you are concerned about the authenticity of an item purchased on the platform, you may return it for up to 30 days from delivery. See full details on our return policy here: http://tinyurl.com/h7xokwj. Thank you!
Hi Debbie, you will pay shipping fee if any. Shipping prices are shown on the item listing and available before bidding. Thanks!
Hi James, The struck-out price shown is the suggested price of the item as provided by the seller. "Tophatter is a Marketplace that connects buyers with sellers": https://tophatter.com/terms, and we rely on sellers to provide accurate information about every item; however, if you discover a listing has been misrepresented in any way, we offer excellent *"Buyer Protection". Please see this link for more details: http://tinyurl.com/jeura4f As part of our quality assurance process, our system detects and applies strong penalties to sellers with higher than average return rate, and individual items exceeding the rate will no longer be scheduled on our platform. Thank you and let us know if you have more questions. Regards, Graciela
Yes and no. Depends on how you look at it. It's cheap stuff for a cheap price for the most part. You could go to the dollar store and have it right then, verses waiting weeks for something to come over by boat.
If it is coming from China good luck. They never update their tracking site. I have 4 items I am still waiting for. I order them mid November. They were supposed to have been delivered over a week ago. I contacted support and that was a joke. They say they can help it if the seller does not update tracking and I am basically 'SOL'. Aldi don't buy any gold jewelry from China, it washes right off. You only get 3 refunds where they refund the shipping as well even if it is defective. Most things will cost more to ship back so it is not worth it. Stuck with a few things that way. US dealers seem to be ok.
Vendors from China are notorious for lying about their products. The pictures are stollen from other sites and passed off as their merchandise. I have received "sterling silver", according to them, that was cheap plating and wore off within weeks. I can only assume the stones are also fakes. I don't think you should ever buy anything from that site that is plated, even if the seller is honest about it being plated, your pretty piece will loose it's plating like you loose your summer tan. Why these people are allowed to continue selling this crap (those that lie about the product), is reprehensible. One last shady fact, if you look at reviews on Tophatter, I challenge you to find 1 negative comment I couldn't, and I've written some. If you've nothing to hide you post both good and bad reviews, let the customer decide. That's what honest websites do. No website has 100% positive reviews if their honest.
