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Here’s what consumers have asked with answers from Tophatter staff and previous consumers.
Thank you for reaching out. The positive reviews on Tophatter far out weigh the negative. Of course these reviews are majority based on shopper feedback and each persons experience varies. Our current rating for Android is 4.4 out of 5.0,4.6/5.0 for Apple, 4.0/5.0 for Sitejabber, 4.4/5.0 for Trust Pilot with a 8.5 out of 10 trust rating. We also have a A+ grade with the Better Business Bureau. If you have any specific concern that we can help address we would be glad to. Please contact our support team at help@tophatter.com
Thank you for reaching out. The CEO of Tophatter name is Ashvin. I'm to hear that you were caused any injury. In order to get this concern address please reach out to our support team. When you contact us through your My Orders or Contact Us page, our support team will reply within 12 hours, and usually much sooner. If you haven't received a response, please check your Spam folder and mark "Not Spam" on any emails from Tophatter that are found there.
Thank you for reaching out. The CEO of Tophatter name is Ashvin. If for any reason you're not completely satisfied, you can request to return an item for up to 30 days from the date of delivery. A full refund of the original price paid will be processed upon return of the item in its original condition. To request a return, visit My Orders, click the item, then click Return Item. Shoppers also have the option to rate their delivered items. Rating items is important because 1.) other buyers will be able to review the average rating on products before they bid, and 2.) items rated consistently low will automatically stop being scheduled on the platform. For these reasons we encourage you to rate the products you have purchased, although doing so is not required.
I have sent back 8 items. Money was refunded back to my account with 3 days. And was told to keep the item... seems ok to me
Thank you for reaching out. Tophatter has a A+ rating on BBB and millions of users use our marketplace, which is a proof of how professionally and ethically we work and the trust our users have in our platform. You may view the following link for more info: https://tinyurl.com/y8fv5rfe I hope this helps address your concern. If we can help with anything please reach out to our support team at help@tophatter.com
Thank you for reaching out. We do not have a call center, however, we are available to answer your questions via email. If for any reason you're not completely satisfied, you can request to return an item for up to 30 days from the date of delivery. A full refund of the original price paid will be processed upon return of the item in its original condition. To request a return, visit My Orders, click the item, then click Return Item.
