Thumbtack Questions & Answers

Hi Kam- We definitely appreciate your concerns for the professionals that use our site, and I'd be happy to explain. Thumbtack works as a targeted marketing system where pros can choose the customers they’d like to send quotes to, and they only pay when they want to send a quote. Instead of spending large amounts of money to advertise generally, our pros are paying to get their information in front of specific customers who are actively seeking their type of service. We also refund pros if customers don’t look at their quotes within 48 hours. This way pros are only paying if the customer sees their information and gives them consideration for the job. For your concern, Dave- When pros are removed from the site or disable their account, they should be removed from SEO searches within 24 hours. To address other concerns in this thread, I want to clarify that we do not generate fake requests, and we have a verification process that is both automated and manual to filter requests. If our pros find anything suspicious, we encourage them to let us know right away so we can look into it. We love hearing your success stories, and we appreciate those that have shared their experiences. We encourage any professional who is having trouble getting hired to contact us at the phone number or email listed above. We have a great customer support team that is ready to help!

We want professionals that use Thumbtack to take great care of their customers, and I'm so sorry to hear that this pro did not. We have an amazing Marketplace Integrity team specially trained to help you with this, Kathy. Please call us at (800) 343-1710, and we look forward to working with you!

Each business is different. We'd be happy to look further into this for you with more information, please send us a Private Message on Facebook. You can reach our Facebook page by following this link: https://www.facebook.com/Thumbtack/. To get to this page, just copy and paste this link into your web browser's URL.

There are a lot of negative reviews, Cheri, but there are positive ones as well. A lot of pros have found success on our site, you can see their stories here: https://www.thumbtack.com/blog/category/pro-handbook/. Having their reviews posted on our site is a great idea. We're always looking for ways to improve. Please share your suggestions with us here: https://help.thumbtack.com/suggestions. To get to these pages, just copy and paste this link into your web browser's URL.

Every request we send to our professionals is verified in our system, Aim. If you have concerns about a certain request, please give us a call at (800) 948-2034. We can review any requests you have concerns about. We look forward to speaking to you.

It sounds like you're looking for specific ratings of a pros work. Please send us a Private Message on Facebook so we can help you with this. You can reach our Facebook page by following this link: https://www.facebook.com/Thumbtack/. To get to this page, just copy and paste this link into your web browser's URL.

This is a great question, Melissa. You can review a pro that you had a positive experience with by following the steps in this article: http://thumb.tk/reviewingpros. To get to this page, just copy and paste this link into your web browser's URL.

We love that you're on top of the reviews you receive. Reviews are one of the most valuable things on your profile, these give your potential customers insight to how great you are. You can see the reviews you've received by logging into your account > clicking on your picture in the right hand corner > selecting "Profile". On this page you can scroll down to your reviews section, which is right under your "Questions & Answers" section. If you'd like to respond to a review, we have tips on how to do this here: https://support.thumbtack.com/hc/en-us/articles/200120419-Responding-to-reviews. We're here for you if you need anything else. Have a great day!

With licenses, it's up to each professional to determine what licenses are necessary and follow their local, state and federal laws. If you have questions about a certain account, please give us a call at (800) 948-2034. We'd be happy to go over these with you.

That is a great question, Howard. When you sign up for Thumbtack, the registration and requests you receive from customers is at no cost to you. You can review every detail of the request until you see one that sparks your interest, and then you can send the customer a quote. This is when you'll purchase the credits to promote your service to the customer. Depending on how big the job is, each request is between 2-9 credits, and each credit is $1.67. When you come to the purchase page after you create your quote, you can pay with a debit card, credit card, or PayPal account. If you'd like additional information, this article about Thumbtack credits (https://www.thumbtack.com/pros/credits) is a great resource. All you need to do is copy this link, paste it in your URL, and press “Enter.”