thredUP Questions & Answers

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Here’s what consumers have asked with answers from thredUP staff and previous consumers.

139 questions answered
15% answered in 1 day
Question:

How do you send items in for selling or consignment

Answer:

Go to the site and ask for bags to be sent to you. If you look on the thred up site there are places where you can begin consignment procedure. Remember that their acceptance rate is between 10 to 25 percent. And for the bulk of items you will get between 2 to 4 dollars per item. And that is on good things. Less expensive you can expect 50 cents to a dollar. So be careful and realistic. It is not about making much money for you. It's about their profit. Everyone on various sites is discussing a lot of speculation as to where the bulk of the product goes. No one really knows. And it is very major quantities. I have sent more than a few bags of good clothing that has a 100 percent rejection rate. More than a few of the people in chat rooms have been speculating that the items are sold elsewhere. And very likely overseas... on sites elsewhere

By caroline g.
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Question:

Answer:

The measurements from ThredUp are very sketchy, to say the least. Usually wrong.

By Penny R.
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Question:

Has anyone noticed that all of the five-star reviews for this company were written within just a few days of each other? and they all seem to say the same thing. with the same grammar and mechanics patterns. hmm...i wonder how this happened?

Answer:

Yes. I contacted SiteJabber about this. They did not reply to me. You should take a few minutes and contact them about the same thing. ThredUP never had four stars as an overall rating up until those fake five star reviews. It's misleading. None of the reviews that I've read mentioned any positive feedback on selling, only buying.

By Janet T.
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Question:

Are companies able to respond to reviews their customers leave about them?

Answer:

Hi Kevin, we actively monitor our reviews to ensure customer satisfaction.

By thredUP -.
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Question:

Was sending in 3 huge bags of, brand new with tags, items in the morning but now i'm not so sure. has anyone had good experiences selling?

Answer:

I've not personally sent any items in because I have never, not one single time read a review that was good. For years. I used to shop on the sight when it first started. Then I heard how they ripped people off and I hated it because I knew they would go downhill pretty quickly when people caught on. People won't keep sending stuff once you screw them. Well apparently some will from the reviews. Why would you send a second or third bAg in later when they stole from you the first time? Those times are on y'all, you knew better. So, in my opinion, you would be a complete fool to send in three bags of clothing after reading all of these horrible, horrible reviews. There is no way this many people sent in crap clothes that they think are "nice" and if you have actual good clothes you will get paid. Repeat, I have NEVER read or heard of anyone having a good experience sending clothing in to ThredUp. Hell, nobody could even answer this question. So if you do send them in, you really can't complain you got scammed because you knew what the deal was and did it anyway.

By Hailey T.
Question:

Answer:

Your high end stuff was probably sold on ebay or is in thredup.com/luxe inventory, or someone at the company now has the items in their closet. Just a guess...

By johnny o.
Question:

I need to know why u don't display the interior of your handbags. it's important to learn if a bag has a zipper or not. i am a new customer just signed on and wants to know why.

Answer:

There are many sites that only use 1-2 pictures. It's something they don't deem important as they re not detail oriented. I've seen many obviously Vera Bradley bags listed as Coach, etc. Trust me, stay away from them. Use Poshmark or eBay to purchase a bag as the owners of the items control the listings and can answer your questions much faster.

By Ashley A.
Question:

Hi, trying to shop- but the site on my computer nor on my phone is working. i click on a dress on the website (computer) and it redirects me to the main page. i am signed in through my amazon account. nothing is loading into my cart

Answer:

It's a sign from above that you should take your business to a company that isn't as dishonest and deceitful as thredup.

By Jessica H.
Question:

I have coats to sell...what do i do?

Answer:

You should take your coats to either a consignment shop or just donate them to a thrift store. You won't make any money from thredup. If you do miraculously get paid anything, it certainly won't be a fair amount.

By Jessica H.
Question:

I received a bag from someone. how do i make sure that i get the payment and not the other person?

Answer:

I don't understand your question. Sorry

By Penny R.

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