More questions about thredUP

Hi I have sent customer support for return issue since days ago by email. how long do I have to wait for respond? please advice hi may I ask for return question? I've recently used their new "STRIPE" payout -It's like my credit evaporated between processing STRIPE & my BANK. Has anyone else had these issues?? Does thredup accept mens clothing for resale? I saw your company on tv and it was highly recommended but looking at your reviews I don't know why Are the photos of the actual items? my only question is "are you kidding". My box had a "retail" value of $692. and thredup value of $249. More like $199 and $49 why i still charged in the items that i returns? why I need to save my card before checking out why I need to save my card for check out