Swap.com Questions & Answers

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Here’s what consumers have asked with answers from Swap.com staff and previous consumers.

47 questions answered
23% answered in 1 day
Question:

Do i have to swap clothes in order to buy clothes?

Answer:

No

By Kyia C.
Question:

How long does shipping take?

Answer:

Not too long, generally about a week.

By Kyia C.
Question:

Do you have any seller reviews from folks that have consigned with the site?

Answer:

Go to reviews on this page and click the 1 star reviews. They are all there

By Kat R.
Question:

Answer:

No fee at all. You just shop. If you sell, they take a percentage of your sells.

By Tracy M.
Question:

Has anyone gotten any of the $20 credits for referring people? also if so did the people you referred get the 20% discount for their 1st order?

Answer:

No they lie

By Aaron N.
Question:

Can i sign up without using facebook

Answer:

Yes. You can use your enail.

By Tracy M.
Question:

How long does it take to ship? still waiting. they should hire amazon delivery. should be illegal to pay in advance and they take so long to ship. 3 days to deliver should be mandatory. help

Answer:

When did your package arrive?

By Hana A.
Question:

I have not used swap.com... how do i get started? do i get free shipping for the first box? do you send me a box or label? thx lenn

Answer:

Create a profile on their site. They have a section with instructions on how to send a box in, how much the box can weigh, what items they accept, etc. You can print a shipping label with your printer or they can send you one. Group outfits together in baggies - that's the best way to make money off your smaller items. Send your box in, wait at least eight weeks to see any items listed. Feel the disappointment set in as you see at least 1/3 of your box get rejected. Wonder why another 1/3 of your box is missing. Try and decide whether you want to pay for those items to be shipped back, and feel the mounting anger as you get no help or spotty help from customer service. Now wait a whole year as your 1/3 remaining items sell and Swap.com nickel-and-dimes any profit.

By Chloe S.
Question:

What is the percentage that the seller gets to keep? what are the fees exactly that i keep hearing about? who pays for shipping? on an article of clothes that sells for $10 what would i make on it?

Answer:

When an item sells, Swap.com keeps a commission of 25% of the sale price + $1.50 per item sold. There is an inbound service fee of $8.90 per shipping label ($11.90 if you needed shipping materials, too). This fee covers the inbound shipping of your items along with the processing and storage of those items. The fee is deducted from your sales.

By Swap C., Customer Service Representative
Question:

I bought 4 shrugs from swap.com on april 11th 2016 and my order number is #5234086409-40002. after that i didn't received any mail or anything. usually how many days it will take for u guys to ship the order. please let me know and i am much worriedfor the delay.

Answer:

You should have your items by now! Did you receive an email stating they shipped your order? Whether you did or did not, either way, contact them as it's WAY past when you should have received the order!

By Sharon A.

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Typical questions asked:
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