Swap.com Questions & Answers

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Here’s what consumers have asked with answers from Swap.com staff and previous consumers.

47 questions answered
23% answered in 1 day
Question:

Do they sell new items?

Answer:

I am generally a size 16. This varies from a regular 16 and 16W depending on the label. The good thing w/this site is that you can return the items free of charge. I hope that helps.

By Sonia H.
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Question:

Do i have to price my items?

Answer:

Yes but their store fee is too much they charge a lot fee

By Anacarel R.
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Question:

What's the longest wait time on delivery? they said one day shipping, and this is day 3. still waiting?!

Answer:

You are so lucky katy. It took 18 days for my 1st shipment to get posted for me to price, the 2nd shipment took 31 days & my last shipment took 45 days. That was my experience & that is why i will never send swap.com anything again.

By Yolanda L.
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Question:

What are the fees for selling the first time?

Answer:

SWAP.COM TAKES 30% OFF EACH ITEM SOLD BASED ON YOUR LISTED PRICE. NO MATTER HOW LARGE OR SMALL THE BOX IS THE UNPACKING & STOCKING FEE IS ABOUT $11-12.00. YOU CAN ALWAYS CALL SWAP.COM AS A REAL PERSON ANSWERS THE PHONE DURING THE WORK WEEK. NO AUTOMATED ROBOT! ITS LIKE A MIRACLE. CAROLANN A.

By CAROLANN a.
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Question:

We want to order the once upon a time box sets. are they used?

Answer:

Most likely. Ck. The description of the item before you make the purchase.

By CAROLANN a.
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Question:

If i send items in to sell, do i get to set the sell prices? what fee does swap.com charge to photograph and list items?

Answer:

The fees are listed in the site. Plus you have to pay for shipping. I've now sent in three boxes and I've made@ $100. I've done better selling maternity clothes than baby clothes (same for rejection review). I plan to send a 4th box soon of baby stuff.

By dee s.
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Question:

I am getting email about my order then it says my order for it was canceled so dont know if my order went through or not! help!

Answer:

E-mail them. I have never had an order cancelled. Maybe the item was sold before your order was received. Sometimes they only have one of an item shown

By Judith H.
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Question:

Answer:

Once an item is folded and packaged, it's measured and weighed. THAT'S what those dimensions are.

By Sheila B.
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Question:

How long does it take them to process the first box? its been a month...

Answer:

Took 3 months for me recently.

By Donna M.
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Question:

Who pays for the shipping if i want to consign with you?

Answer:

Technically you do. They charge like $11 and some change if you print the label and have your own box. More than $14 if they send the box to you. When the items sell, they take the shipping charge out along with their fees.

By Kyia C.
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Typical questions asked:
  • How long does shipping take?
  • What is the return policy?
  • Where is the company located?
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