E-mail them. I have never had an order cancelled. Maybe the item was sold before your order was received. Sometimes they only have one of an item shown

The above answers will help. This is a question for Swap - not a question for customers like me.

You can send swap.com an email with your question. You should get a response next day. If something went wrong, they can help you figure out what to do. They have always been very helpful to me.

swap.com has wonderful costumer service. Here is a link to their help center: http://support.swap.com/hc/en-us/categories/200243805-Help-Center
And here is where you can send a request:
http://support.swap.com/hc/en-us/requests/new