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on 7/12/15Most likely. Ck. The description of the item before you make the purchase.
Most likely, it should say the condition in the product description.
Alot is used but, they goes through stuff to see what to except and what to reject. They won't sell anything worn, dirty or not in excellent shape. Alot of the clothes still have tags. Those that don't need to be perfect. I've ordered clothes several times and they are brand new looking.
They have same standards as a place called thredup, which is tough.
And they take anything back you may find unacceptable. No problems.
I can't answer that. I'd suggest contacting their Customer Service group. It's a small, friendly group of people who are usually quick to reply.