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StockX Questions & Answers

2,452 reviews
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Here’s what consumers have asked with answers from StockX staff and previous consumers.

18 questions answered
6% answered in 1 day
Question:

How long did it take for the package to arrive

Answer:

Hi Emma! StockX is not a regular retail store. We are a live global anonymous market place. Buyers and sellers are located across the world as are our authentication centers. All purchases are coming from different sellers located in different areas globally and could be going to different authentication centers. Therefore estimated delivery to the buyer is 7-12 business days from your order date. If you have any further questions about your order specifically, please contact us a stockx.com/contact. Thank you!

By Stock X., Product Marketing & Customer Experience Specialist
Question:

I placed an order yesterday, but i have not received an email and my accoutn does not say that i have bought anything. the money is off.

Answer:

Hi, We are sorry to hear this. Please reach out to our support team via stockx.com/contact with a photo of the charge via your banking account and they will be more than happy to look further into this for you. Thank you!

By Stock X., Product Marketing & Customer Experience Specialist
Question:

I ordered sneakers twice how can i cancel second order

Answer:

You cant. StockX policy is you press the button then you can get screwed. Maybe theyll let you cancel one for a 15% fee and a chance at banning your account.

By D H.
Question:

I never got a confirmation on my order. it just said waiting for seller to ship. anything you order online gives a confirmation email. not stockx

Answer:

Exactly! StockX is fraud and I will never deal with stockX EVER AGAIN!

By Joseph L.
Question:

Does customer service ever respond to their emails?

Answer:

I EMAILED THEM TWICE & HAVE YET TO RECEIVE A RESPOND TO MY EMAIL & ITS BEEN WELL OVER 2 weeks

By Joseph L.
Question:

Wow, i was looking at stockx to give them a try as i have size 15 feet and needed a good selection but the reviews are so terrible kinda worries me...

Answer:

Please don't buy from here it's a waste of money just me it is not worth it

By Arie B.
Question:

Can you share a success story using stockx?

Answer:

I made $10,000+ in a relatively short period of time doing casual selling. While I do see valid criticism, people are successfully making money.

By Jay G.
Question:

Can i buy a sneaker on stock x at low ask and sell same sneaker to highest bid to earn profit

Answer:

Read the reviews

By nicole p.
Question:

What is the estimated time of the orders to arrive to destination

Question:

The site said my order wasn't successful so i reentered my info and it charged me twice. i have the same shoe in same size ordered twice. need refund

Can’t see your question? Ask to get answers from the StockX staff and other customers.

Typical questions asked:
  • How long does shipping take?
  • What is the return policy?
  • Where is the company located?
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