Society6 FAQ | Sitejabber

Question:

How good is the print quality? How good is the print quality?

Answer:

The print quality on the shirt I ordered was pretty good.

By Terri A. over a year old

See more answers (2)

Question:

I ordered a tapestry a little over 2 weeks ago. it still has not come. i received a confirmation saying it would be shipped in 3-4 business days, if i click on the tracking link, two weeks later it still says pending and will be shipped in 3-4 business days. so why is my product not getting shipped to me? I ordered a tapestry a little over 2 weeks ago. it still has not come. i received a confirmation saying it would be shipped in 3-4 business days, if i click on the tracking link, two weeks later it still says pending and will be shipped in 3-4 business days. so why is my product not getting shipped to me?

Answer:

Please contact our Customer Support Team and provide them with your order number. They should be able see what's going on with this shipment and assist you further with it. You can reach our Customer Support Team here: https://society6.com/help/contact

By Jeff H., Customer Service Supervisor over a year old

See more answers (2)

Question:

I just got my phone case in the mail and i hate it. i really wish that i chose a different design because i didn't realize that the colour was a cream instead of white. do you know if it's possible to exchange my case for a different design? I just got my phone case in the mail and i hate it. i really wish that i chose a different design because i didn't realize that the colour was a cream instead of white. do you know if it's possible to exchange my case for a different design?

Answer:

We can definitely help you out with that. Please contact our support team here: https://society6.com/help/contact Be sure to provide your order number in the request, and we'll definitely be able to help you out with that exchange.

By Jeff H., Customer Service Supervisor over a year old

See more answers (2)

Question:

Do the unisex pullover hoodies shrink a lot after being washed and how fitting are they? trying to figure out what size to buy. Do the unisex pullover hoodies shrink a lot after being washed and how fitting are they? trying to figure out what size to buy.

Answer:

It will depend on the type of shirt you purchase. We have 100% cotton shirts which are Solid colors. They will shrink a bit when you wash them. We also have Tri-Blend shirts that are 50% Polyester, 25% Cotton and 25% Rayon. The Tri-Blends tend not to shrink as much.

By Jeff H., Customer Service Supervisor over a year old

See more answers (2)

Question:

Are the computer decals trust worthy to not come off easily? Are the computer decals trust worthy to not come off easily?

Answer:

Hi Ashley, The computer decals are made from a very durable material that do not come off easily. However, when you are ready to remove the decal it is sure to not leave behind any residue. If you do encounter any issues with a decal you purchase simply contact our customer service team and we will absolutely take care of you.

By Jeff H., Customer Service Supervisor over a year old

See more answers (2)

Question:

Shipping time? Shipping time?

Answer:

Tracy, thank you so much for your response! Camyljah, because we print each order as a unique, brand new item just for you, production time is normally 2-3 days. After that shipping takes up to 5 business days for Domestic orders and 1-3 weeks for international. We realize that this can be a little bit of a wait so our support team is always available to help with any questions or issues that might come up. Simply contact us!

By Jeff H., Customer Service Supervisor over a year old

See more answers (2)

Question:

Ordered 2 pillows over 60 dollars. cashed my check. never received nothing. never again. sandy burt 7654384834 Ordered 2 pillows over 60 dollars. cashed my check. never received nothing. never again. sandy burt 7654384834

Answer:

Hi Sandy, I'm really sorry that you did not receive your Pillows. Our team should be able to get a replacement out to you if something happened to the shipment while it was in transit. Please reach out to our support team here: https://help.society6.com/hc/en-us/requests/new They'll be able to review your order and see what happened as well as do their best to make sure that you receive it.

By Jeff H., Customer Service Supervisor over a year old

Question:

Why can't i get a refund or replacement on a blurry print? Why can't i get a refund or replacement on a blurry print?

Answer:

Thanks for reaching out to us! If a design can be fixed with a replacement, we will do our best to make that happen. To assist you with a refund or replacement request please be sure to contact our support team: https://help.society6.com/hc/en-us/requests/new

By Jeff H., Customer Service Supervisor over a year old

Question:

Are there any import or duty fees when shipping to canada?

Answer:

Sometimes. I paid $15 for a damaged print. They won't refund that... but you may get a "coupon". Don't waste your money.

By Lyndsay F. over a year old

Question:

Haven't got and item that was supposed to be delivered on december 1st Haven't got and item that was supposed to be delivered on december 1st

Answer:

I'm really sorry to hear that. Please see if someone from our team can look into this for you. You can reach out our Customer Support team for more information: help.society6.com

By Jeff H., Customer Service Supervisor over a year old

Society6 Questions & Answers

How good is the print quality? How good is the print quality?

Do the unisex pullover hoodies shrink a lot after being washed and how fitting are they? trying to figure out what size to buy. Do the unisex pullover hoodies shrink a lot after being washed and how fitting are they? trying to figure out what size to buy.

Are the computer decals trust worthy to not come off easily? Are the computer decals trust worthy to not come off easily?

Shipping time? Shipping time?

Ordered 2 pillows over 60 dollars. cashed my check. never received nothing. never again. sandy burt 7654384834 Ordered 2 pillows over 60 dollars. cashed my check. never received nothing. never again. sandy burt 7654384834

Why can't i get a refund or replacement on a blurry print? Why can't i get a refund or replacement on a blurry print?

Are there any import or duty fees when shipping to canada?

Haven't got and item that was supposed to be delivered on december 1st Haven't got and item that was supposed to be delivered on december 1st

Can’t see your question? Ask to get answers from the Society6 staff and other customers.

Society6 Questions & Answers

How good is the print quality? How good is the print quality?

Do the unisex pullover hoodies shrink a lot after being washed and how fitting are they? trying to figure out what size to buy. Do the unisex pullover hoodies shrink a lot after being washed and how fitting are they? trying to figure out what size to buy.

Are the computer decals trust worthy to not come off easily? Are the computer decals trust worthy to not come off easily?

Shipping time? Shipping time?

Ordered 2 pillows over 60 dollars. cashed my check. never received nothing. never again. sandy burt 7654384834 Ordered 2 pillows over 60 dollars. cashed my check. never received nothing. never again. sandy burt 7654384834

Why can't i get a refund or replacement on a blurry print? Why can't i get a refund or replacement on a blurry print?

Are there any import or duty fees when shipping to canada? Are there any import or duty fees when shipping to canada?

Haven't got and item that was supposed to be delivered on december 1st Haven't got and item that was supposed to be delivered on december 1st

Can’t see your question? Ask to get answers from the Society6 staff and other customers.

Are there any import or duty fees when shipping to canada?