I ordered a tapestry a little over 2 weeks ago. It still has not come. I received a confirmation saying it would be shipped in 3-4 business days, if I click on the tracking link, two weeks later it still says pending and will be shipped in 3-4 business days. So why is my product not getting shipped to me?

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I ordered a tapestry a little over 2 weeks ago. It still has not come. I received a confirmation saying it would be shipped in 3-4 business days, if I click on the tracking link, two weeks later it still says pending and will be shipped in 3-4 business days. So why is my product not getting shipped to me?

asked by Erin T. on 9/24/15

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Jeff H. [Society6 Rep] · Answer 1 · 2015-09-25T06:23Z

Jeff H. [Society6 Rep]

on 9/25/15

Please contact our Customer Support Team and provide them with your order number. They should be able see what's going on with this shipment and assist you further with it.

You can reach our Customer Support Team here: https://society6.com/help/contact

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Brianna A. · Answer 2 · 2015-09-29T07:21Z

Brianna A.

on 9/29/15

Same happened to me, ordered a tapestry a month ago and it hasn't arrived yet. Customer service team did offer a replacement if I believe my package to be lost but I felt it would take just as long for a replacement. Society6 customer service dos issue a refund to me within 24hours though.

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