For Business
Write a Review For Business Write a Review

SmileBox Questions & Answers

2,310 reviews
Ask a question

Here’s what consumers have asked with answers from SmileBox staff and previous consumers.

34 questions answered
12% answered in 1 day
Question:

Can i add a hyperlink for payment to my invitation?

Answer:

Hello! You can add a clickable link to the comments section next to the invitation.

By Samantha T., Customer Service Representative
Question:

How long can the slideshow be with the basic version?

Answer:

Hello! The slideshow is always available for you if you do not delete it. Please let us know if you have any additional questions.

By Samantha T., Customer Service Representative
Question:

Can i open an old account

Answer:

A: Hello! Please send an email to support@smilebox.com or submit an online form https://support.smilebox.com/hc/en-us/requests/new so that the Smilebox Support Team could assist you as soon as possible. Thank you and take care!

By Samantha T., Customer Service Representative
Question:

Why can't i post my creation into facebook i get this message " can't login to facebook post the link below directly into facebook" .

Answer:

For help, please email support@smilebox.com, and our customer service team would be happy to help you.

By Samantha T., Customer Service Representative
Question:

Can i change length of time music plays?

Answer:

Hello, sorry for the delay, please email support@smilebox.com with the email address your account is set up with and we can look into this further for you. You should be able to adjust the speed at which your creation plays, for more information see our article; https://smilebox.zendesk.com/hc/en-us/articles/204932290-How-can-I-time-or-sync-my-Smilebox-show-with-the-music-

By Samantha T., Customer Service Representative
Question:

Answer:

Hi Courtney, Sorry for the delay. Many of our designs offer different photo layouts. Feel free to explore the Control Panel options on the right-hand side of the editor for the "Choose Your Layout". For example, Slideshow design called "Photo Moments", which is also a free template. The first page has the option of adding 0,2 or 4 photos. To learn more about our slideshow designs, see our article, How To Add Photos To A Design: https://smilebox.zendesk.com/hc/en-us/articles/204932420-How-to-add-photos-to-a-design For further assistance, please contact support@smilebox.com Many thanks!

By Samantha T., Customer Service Representative
Question:

Answer:

Hello Diane, There are no photo contests at present, but we love the idea. In terms of printing, the answer is yes. There are several options. Please see article Smilebox Printing Options for more details https://smilebox.zendesk.com/hc/en-us/articles/204932800-Smilebox-Printing-Options We hope you have a great day!

By Samantha T., Customer Service Representative
Question:

I am using the free trial and i am only allowed 10 photos per project. if i subscribe to premium can i add more than 10 photos?

Answer:

It depends on the template. Some are limited, but others have much more.

By K L.
Question:

How many pictures can i use in a slide show? can i make a slide show that runs for over one hour?

Answer:

A slide show design, it will tell you how many photos you may add. I have found slide show designs that can take up to 400 photos. The slide show speed can be modified according to the choices provided, such as 1,2, or 3 seconds per slide.

By Carolyn F.
Question:

When i click on the personalized button the download stays on 0% forever

Answer:

I am having the same problem!

By Donna J.

Can’t see your question? Ask to get answers from the SmileBox staff and other customers.

Typical questions asked:
  • How long does shipping take?
  • What is the return policy?
  • Where is the company located?
Have a question about
SmileBox?
Post Review