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SHEIN Questions & Answers

4,852 reviews
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Here’s what consumers have asked with answers from SHEIN staff and previous consumers.

305 questions answered
15% answered in 1 day
Question:

I need to return my order due to size, how do i do this?

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I want to return my last order received

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I normally wear a size small-medium, and would like to buy the apricot lapel tie-waist loose coat. what size should i buy it in?

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It's been almost 3 weeks since i made my order and only 3 out of 14 items had arrived. i tried to track my orders but it only says that you shipped it. i contacted ups but they said they never received. since i paid a lot of money and paid for express delivery too, i want a refund of the remaining items. tell me why you not only stole my money but you won't even answer to my tickets. my id order is 1z2385yf6892424669

Question:

It's been almost 3 weeks since i made my order and only 3 out of 14 items had arrived. i tried to track my orders but it only says that you shipped it. i contacted ups but they said they never received. since i paid a lot of money and paid for express delivery too, i want a refund of the remaining items. tell me why you not only stole my money but you won't even answer to my tickets. my id order is

Question:

I would like to place an order, but i'm a bit nervous because of all the bad reviews. is it really going to be a bad experience if i have to exchange for a different size? diana

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Because i read some negative reviews, i wonder if its possibility to pay afterwards? and i want to order some clothes (180€), it has to be delivered in belgium, how much does that cost?

Question:

I am an american women size large. i have heard these clothes are made very small. what size should i order? my measurements are 38 27 36.

Answer:

You could save yourself a lot of headache and not order from this company. Their cloths are very poor quality and I never did get my refund after returning... a scam company

By jillian s.
See more answers (6)
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Answer:

Dear customer, Nice day. Sorry for the late reply. According to the tracking information, your order was delivered. So, have you received all the items? No worry, we will be responsible for all the problems we caused. If you need further assistance, please contact us via dispute@shein.com. Thank you for your support. Best wishes.

By molly m.,
See more answers (3)

Can’t see your question? Ask to get answers from the SHEIN staff and other customers.

Typical questions asked:
  • How long does shipping take?
  • What is the return policy?
  • Where is the company located?
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