Here’s what consumers have asked with answers from SHEIN staff and previous consumers.
You could save yourself a lot of headache and not order from this company. Their cloths are very poor quality and I never did get my refund after returning... a scam company
Dear customer, Nice day. Sorry for the late reply. According to the tracking information, your order was delivered. So, have you received all the items? No worry, we will be responsible for all the problems we caused. If you need further assistance, please contact us via dispute@shein.com. Thank you for your support. Best wishes.