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Here’s what consumers have asked with answers from SHEIN staff and previous consumers.
None of the reviews are good I'm baffled myself I'm still waiting on my product still hasn't been received and the little robot online can't tell me anything because it's not in his pre-recorded messages so I think I'm in the same boat you are
Hi, Nice day. Sorry for the late reply. And we are really sorry to hear that you want to return items. About returning items, our website has mentioned that the return postage should be paid by the buyer. Hope you can kindly understand. With regard to the return address, you can refer tohttp://www.shein.com/Return-Policy-a-281.html. If you need further assistance, please contact us via dispute@sheinside.com. Thank you for your support. Best wishes.
Hi, Nice day. Sorry for the late reply and all the inconvenience. Due to time difference, we could not reply to you in time. Hope you can forgive us. Generally we always sent the confirmation, but it may be sent to your junk mail, so you did not see it or ignored it. Could you please give us the email address that you registered on our web before so that we can check for you carefully? Waiting for your reply. If you need further assistance, please contact us via dispute@sheinside.com. Thank you for your support. Best wishes.
Hi, Nice day. Sorry for the late reply. The shipping insurance is that if your package has been lost due to some reasons, we can reship the package to you. But it does not account for extremely long shipping time. Hope you can kindly understand. If you need further assistance, please contact us via dispute@sheinside.com. Thank you for your support. Best wishes. Hope you can
Do you realize if you have any problems, and you will, you must return to China and insure at Your expense, even if the problem is their fault? I live in Canada and Icing, And Well.ca are two companies that are a pleasure to do business with. And they will never cheat you.
Dear customer, Nice day! Sorry for all inconvenience we have brought to you. Could you please give us your order number so that we can check for you? Hope you can understand us. Do not worry, any of your problems will be solved perfectly. Looking forward to your reply. If there is any problem, please feel free to contact us via dispute@sheinside.com. Thank you. Best wishes
Dear customer, Nice day! Sorry for all inconvenience we have brought to you. Could you please give us your order number so that we can check for you? Hope you can understand us. Looking forward to your reply. If there is any problem, please feel free to contact us via dispute@sheinside.com. Thank you. Best wishes
If you paid by credit card, cancel right now. You will Never get satisfaction from these jerks. Save your blood pressure and get out if u can.
Dear customer, Nice day! We usually ship your package to the address that you gave us before. If there is any problem, please feel free to contact us via dispute@sheinside.com. Thank you. Best wishes
