I haven't received a confirmation email after I placed my order and customer service won't get back to me. My bank has processed the amount but my order doesn't exist on their site. Not sure how to find out what is going on.

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I haven't received a confirmation email after I placed my order and customer service won't get back to me. My bank has processed the amount but my order doesn't exist on their site. Not sure how to find out what is going on.

asked by Brittany D. on 6/22/15

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JUDY G. [SHEIN Rep] · Answer 1 · 2015-07-20T11:48Z

JUDY G. [SHEIN Rep]

on 7/20/15

Hi,
Nice day.
Sorry for the late reply and all the inconvenience.
Due to time difference, we could not reply to you in time. Hope you can forgive us.
Generally we always sent the confirmation, but it may be sent to your junk mail, so you did not see it or ignored it. Could you please give us the email address that you registered on our web before so that we can check for you carefully?
Waiting for your reply.
If you need further assistance, please contact us via dispute@sheinside.com.
Thank you for your support.
Best wishes.

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Angelica C. · Answer 2 · 2015-06-22T08:08Z

Angelica C.

on 6/22/15

I placed my order through PayPal. I received one from PayPal n from rotita. It's really odd to me how some peoples orders go through n some dnt. I dnt knw if I'll b lucky next time. Check Ur spam.?

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SHEIN Questions & Answers

I haven't received a confirmation email after I placed my order and customer service won't get back to me. My bank has processed the amount but my order doesn't exist on their site. Not sure how to find out what is going on.

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