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Here’s what consumers have asked with answers from SHEIN staff and previous consumers.
Hi Reme, You can submit a ticket on your account if you need any help, it is easy and convenient to contact customer service this way, they'll get back to you within 24 hours.
The 40% appears as a coupon on your actual first order. You will see it when you checkout and can choose to use that coupon or a different one during checkout.
Dear customer, Nice day. Sorry for the late reply. And sorry to hear that one item you ordered is out of stock now, this incident is really beyond our expectation. Could you please give us the order number so that we can check for you? Please remember that you are our valuable customer, we will spare no efforts to help you resolve the issue. If you need further assistance, please contact us via dispute@shein.com. Thank you for your support. Best wishes.
What they are doing is very misleading -- we expect the offer of 35% to be an additional discount but it is not and the reps dance around the issue. There is no additional 35% discount. If something were 33% discounted you could get an additional 2% off. Knock me over with a feather.
Dear customer, Nice day. Thank you for choosing SheIn and sorry for all the troubles we have brought to you. Have you solved your problems now? It might be caused by the system, you can try is again later. Actually we always sent the confirmation email to our customers, but it might be sent to your junk mail, so you did not see it or your ignore it. We sincerely apologize for our only email. Please accept our sincere apologies. Could you please also give us the order number so that we can check for you? Waiting for your reply. If you need further assistance, please contact us via dispute@shein.com. Thank you for your support. Best wishes.
Dear customer, Nice day. Sorry for leaving you such negative impression. SheIn is a fast-growing company, we cherish you and never deceive you. Moreover, we have our own designers, and many items are designed by them. You can send us the images so that we can check with them. All of you are our precious customers, we never shirk our responsibility. Hope you can kindly understand and trust us. If you need further assistance, please contact us via dispute@shein.com. Thank you for your support. Best wishes.
Yea they are great on the lose of other people's money. Basically They don't care it was done so they can win and you just loose your money. At least you got a package. I just got nothing but my money taken.
Dear customer, Nice day. Sorry for the late reply. For order BBB4674, we have refunded money to your worldpay, pls check it again. For order AZA4675, according to the tracking information, your order was delivered. Besides, We will try our best to make it faster later. No worry, we will be responsible for all the problems we caused. If you need further assistance, please contact us via dispute@shein.com. Thank you for your support. Best wishes.
