I cancelled my duplicate order BBB4674 over 24 hrs. Ago by submitting a ticket. No one responded to the ticket yet. If my charge goes from "pending" to complete on my credit card tomorrow, I will have much more to say...

Now, the real order AZA4675 contains items, which were advertised as "ships within 24 hrs." The order is still in process, when is the shipping going to happen? I need to get those items in reasonable time, which is a week, not a month!

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I cancelled my duplicate order BBB4674 over 24 hrs. Ago by submitting a ticket. No one responded to the ticket yet. If my charge goes from "pending" to complete on my credit card tomorrow, I will have much more to say...

Now, the real order AZA4675 contains items, which were advertised as "ships within 24 hrs." The order is still in process, when is the shipping going to happen? I need to get those items in reasonable time, which is a week, not a month!

asked by Irina M. on 9/14/15

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molly m. [SHEIN Rep] · Answer 1 · 2016-01-26T01:22Z

molly m. [SHEIN Rep]

on 1/26/16

Dear customer,
Nice day.
Sorry for the late reply.
For order BBB4674, we have refunded money to your worldpay, pls check it again.
For order AZA4675, according to the tracking information, your order was delivered. Besides, We will try our best to make it faster later.
No worry, we will be responsible for all the problems we caused.

If you need further assistance, please contact us via dispute@shein.com.
Thank you for your support.
Best wishes.

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mary a. · Answer 2 · 2015-12-18T03:39Z

mary a.

on 12/18/15

You probably have been scammed. I was. Get it off your card while you can.

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