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Here’s what consumers have asked with answers from Scent Matchers staff and previous consumers.
Hello Marian, Greetings from Scentmatchers! Here is our refund policy as posted on our website: We cannot accept a return for refund because the creation we make you cannot be resold for health and sanitary reasons, we will try everything we can to make you happy. This includes sending up to 3 more full size 3.4 ounce scent revisions completely free of charge. You never have to return anything. For any further assistance, please send an email to support@scentmatchers.com Thank you!
Hi Sandra, Greetings from Scentmatchers! Perhaps our scent team can help you with that. Please send an email to support@scentmatchers.com and our scent team will further assist you ASAP. Thank you!
Hello Allie, Greetings from Scentmatchers! We do get regular orders for Roots Spirit by Coty fragrance reproduction and you can order from below website link: https://scentmatchers.com/ Please select Fragrance Name from the dropdown menu. On the same page, you can select bottle model and the message to be printed on bottle. After that, click on "Add to Cart" button to proceed with the order process. Sorry we do not sort the reviews fragrance-wise, but you can check the general feedback emails from our customers here: www.scentmatchersreviews.com For any further assistance, please send an email to support@scentmatchers.com
Hello, Greetings from Scentmatchers! We do have Chaps by Ralph Lauren listed on our website below: www.scentmatchers.com/step11-sale.php You can order from this link as well. For any further assistance, please send an email to support@scentmatchers.com
Hello, Greetings from Scentmatchers! We can certainly duplicate a scent from the sample. Please place your order from here: https://www.scentmatchers.com/step11.php Click on the link that says "If you prefer to describe your fragrance please click "HERE", then type "sending sample" and then finish the order process. The price is $59.99 for a 3.4 oz. Bottle of any fragrance. Shipping is $10 for USA and $19 for Canada. After the order is placed, please send us an email and we will provide you sample sending instructions. For any further assistance, please send an email to support@scentmatchers.com
Hello, Greetings from Scentmatchers! Sorry we do not provide samples because we do not keep fragrances in stock. We make every fragrance as it is ordered, which is an 8 to 12 days process including bottling. But we do have a 90 days full refund policy in case you are not happy with the order. For any further assistance, please send an email to support@scentmatchers.com
Hello, Greetings from Scentmatchers! Sorry we do not provide samples because we do not keep fragrances in stock. We make every fragrance as it is ordered, which is an 8 to 12 days process including bottling. But we do have a 90 days full refund policy in case you are not happy with the order. For any further assistance, please send an email to support@scentmatchers.com
Hi Barbara, Yes, Raffinee is in our list of scents that we've already successfully matched found here: https://scentmatchers.com/ Please select "Fragrance Name" from the dropdown menu. On the same page, you can select the gender, bottle model and the message to be printed on the bottle. After that, click on the "Add to Cart" button to proceed with the order process. Please send us an email to support@scentmatchers.com for any further assistance. Thank you!
