Hello Marian,

Greetings from Scentmatchers!

Here is our refund policy as posted on our website:

We cannot accept a return for refund because the creation we make you cannot be resold for health and sanitary reasons, we will try everything we can to make you happy. This includes sending up to 3 more full size 3.4 ounce scent revisions completely free of charge. You never have to return anything.

For any further assistance, please send an email to support@scentmatchers.com

Thank you!

If you're thinking of ordering from Scentmatchers... Don't! They are a scam! We have been around and around with them for months and now trying to go above their heads. Trust me on this one.
Read the bad reviews on sitejabber and believe them. They are true