Sammy Dress Questions & Answers

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Here’s what consumers have asked with answers from Sammy Dress staff and previous consumers.

645 questions answered

18% answered in 1 day

Question:

How long does it take for orders to arrive? has been a while How long does it take for orders to arrive? has been a while

Answer:

Dear customer, As for detailed information on the shipping, please browse this link: http://www.sammydress.com/m-article-id-39.htm As for details, would you please contact our ticket support center so that you can be get detaills ASAP? Please browse this link: http://support.sammydress.com/?lang=en

By sammydress h., over a year old

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Question:

How long does it take to ship to california? How long does it take to ship to california?

Answer:

Simple answer -- very often it takes forever.

By Carolina P. over a year old

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Question:

Why is expedited shipping cheaper Why is expedited shipping cheaper

Answer:

Dear customer, For detail information. Please browse this link to contact us: http://www.sammydress.com/m-article-id-12.htm and state your issue, we would try our best to help you. Sammydress Customer Service http://www.sammydress.com/

By sammydress h., over a year old

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Question:

Why are their products so inexpensive? seriously whats the catch?! Why are their products so inexpensive? seriously whats the catch?!

Answer:

Dear customer, For detail information. Please browse this link: http://www.sammydress.com/m-faq.htm If necessary please contact us: http://www.sammydress.com/m-article-id-12.htm and state your issue, we would try our best to help you. Sammydress Customer Service http://www.sammydress.com/

By sammydress h., over a year old

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Question:

I asked why the hell cant i place a order here with my card?

Answer:

Be happy you can't. Their merchandise is crap. I have 2 dresses from them that are poorly made and most certainly don't fit me. Their stuff looks good but trust me when u get it u would be highly disappointed. I, myself will never deal with any website from China. If it looks too good to be true it most certainly is!

By Regina W. over a year old

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Question:

Ticket: t15090883414 order number: m150812074859 message type: after-sale service (defective items /wrong items received/item missing) subject: need an exchange message: ticket status: waiting for your reply full name: jennifer herrick sammydress customer support at: 09/09/2015 03:44:12 utc dear jennifer, thank you for contacting sammydress. we are sorry for this inconvenience and empathize with your frustration. if you mean we have sent you the wrong size. could you please send us the photo of that size and the photo of the sku no.? if you mean the size is different from the size chart, could you please offer us the picture of the item with sku and the measurement picture in bust, sleeve length, shoulder length and length. if the measurement does not match the size chart, we will provide the compensation accordingly. please check out the picture instructions, and the return process for a refund here: http://www.sammydress.com/m-article-id-16.htm thank you for your collaboration. we look forward to hearing from you soon. best regards tait sammydress customer service http://www.sammydress.com/ jennifer herrick at: 09/09/2015 02:21:00 utc i mean, it is the wrong size and doesn't look anything like the picture of the model wearing it. if you look at the top portion, it looks straight across on the model. the one i received slants and shows half of my boob! there is no way to pull it up as there is no material to do so. they are a lot shorter than they look also. it barely goes to my hips. i would no longer like to exchange them as not even a small would fit, and it would be way too short, not to mention, probably wouldn't cover my chest at all if the top was any smaller. i have enclosed a picture of the blue one, as that is the only one i opened. also, there are no tags in the shirt indicating how to wash the item or what they are made out of. so if you could please send me the necessary packing slip/label to return these items and get a refund, i would appreciate it. thank you. attachment 1 jennifer herrick at: 09/21/2015 10:33:15 utc it's been two weeks now that you are "processing" my ticket. i was just wondering if i was going to get anything back at all, or if i need to dispute it with my credit card. thanks sammydress customer support at: 09/25/2015 05:48:16 utc dear jennifer, thanks for your message. you can return the items to us for an exchange. but we hope you can understand that as we are in china, the returning shipping fee is high, and sometimes may cover the item price. it is not cost -efficient. would you please have a consultation with the post office and then make a decision? or would you please consider that we refund you 20% of the item price $6 on your sammy wallet and then you can keep the items and sell or give them to your relatives. please let me know your decision. we look forward to hearing from you soon. best regards tait sammydress customer service http://www.sammydress.com/ jennifer herrick at: 09/29/2015 03:04:51 utc $6? i paid $29 just for the shirts! how is $6 anywhere near that price!? i expect at least $29 back on my credit card. you guys can figure out how to get your shirts back. i am not going to give them to relatives. they are made out of crappy material and falling apart! i would be too embarrassed to give them as a gift. meanwhile, i will dispute the amount on my credit card and file a complaint with the bbb. maybe if you guys actually sold what you advertise, you wouldn't have so many bad reviews. thanks. Ticket: t15090883414 order number: m150812074859 message type: after-sale service (defective items /wrong items received/item missing) subject: need an exchange message: ticket status: waiting for your reply full name: jennifer herrick sammydress customer support at: 09/09/2015 03:44:12 utc dear jennifer, thank you for contacting sammydress. we are sorry for this inconvenience and empathize with your frustration. if you mean we have sent you the wrong size. could you please send us the photo of that size and the photo of the sku no.? if you mean the size is different from the size chart, could you please offer us the picture of the item with sku and the measurement picture in bust, sleeve length, shoulder length and length. if the measurement does not match the size chart, we will provide the compensation accordingly. please check out the picture instructions, and the return process for a refund here: http://www.sammydress.com/m-article-id-16.htm thank you for your collaboration. we look forward to hearing from you soon. best regards tait sammydress customer service http://www.sammydress.com/ jennifer herrick at: 09/09/2015 02:21:00 utc i mean, it is the wrong size and doesn't look anything like the picture of the model wearing it. if you look at the top portion, it looks straight across on the model. the one i received slants and shows half of my boob! there is no way to pull it up as there is no material to do so. they are a lot shorter than they look also. it barely goes to my hips. i would no longer like to exchange them as not even a small would fit, and it would be way too short, not to mention, probably wouldn't cover my chest at all if the top was any smaller. i have enclosed a picture of the blue one, as that is the only one i opened. also, there are no tags in the shirt indicating how to wash the item or what they are made out of. so if you could please send me the necessary packing slip/label to return these items and get a refund, i would appreciate it. thank you. attachment 1 jennifer herrick at: 09/21/2015 10:33:15 utc it's been two weeks now that you are "processing" my ticket. i was just wondering if i was going to get anything back at all, or if i need to dispute it with my credit card. thanks sammydress customer support at: 09/25/2015 05:48:16 utc dear jennifer, thanks for your message. you can return the items to us for an exchange. but we hope you can understand that as we are in china, the returning shipping fee is high, and sometimes may cover the item price. it is not cost -efficient. would you please have a consultation with the post office and then make a decision? or would you please consider that we refund you 20% of the item price $6 on your sammy wallet and then you can keep the items and sell or give them to your relatives. please let me know your decision. we look forward to hearing from you soon. best regards tait sammydress customer service http://www.sammydress.com/ jennifer herrick at: 09/29/2015 03:04:51 utc $6? i paid $29 just for the shirts! how is $6 anywhere near that price!? i expect at least $29 back on my credit card. you guys can figure out how to get your shirts back. i am not going to give them to relatives. they are made out of crappy material and falling apart! i would be too embarrassed to give them as a gift. meanwhile, i will dispute the amount on my credit card and file a complaint with the bbb. maybe if you guys actually sold what you advertise, you wouldn't have so many bad reviews. thanks.

Answer:

By sammydress h., over a year old

See more answers (4)

Question:

I have ordered two items at two separate times. the first was a blouse in size xl. it will fit my 15 year old granddaughter. next i ordered a skirt in size xl. that one was so small, my size 10 niece didn't think it would fit her. then she looked at the size - xl! couldn't be. but it fit her so i gave it to her. can you please tell me how your sizes run. are they made in china for asian-size women? your prompt reply would be appreciated. i'd love to order some of your items, but what size is comparable to a size 14 or xl in american clothes sizes? I have ordered two items at two separate times. the first was a blouse in size xl. it will fit my 15 year old granddaughter. next i ordered a skirt in size xl. that one was so small, my size 10 niece didn't think it would fit her. then she looked at the size - xl! couldn't be. but it fit her so i gave it to her. can you please tell me how your sizes run. are they made in china for asian-size women? your prompt reply would be appreciated. i'd love to order some of your items, but what size is comparable to a size 14 or xl in american clothes sizes?

Answer:

Yes the sizes run small... They are scammers I bought and xl and it's an xs... This website is a waste of time and I will never shop there again! Y

By buyer c. over a year old

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Question:

How long does shipping really take? How long does shipping really take?

Answer:

Dear customer, We are NOT a con. We really do not need to risk our reputation over a single order. Nevertheless, we respect your opinion. It will be nice if you can respect the opinions of other reviewers too because it is not fair to accuse other honest reviewers of being liars. As for detailed information on the shipping, please browse this link: http://www.sammydress.com/m-article-id-39.htm As for details, would you please contact our ticket support center so that you can be get detaills ASAP? Please browse this link: http://support.sammydress.com/?lang=en

By sammydress h., over a year old

See more answers (24)

Question:

Do you have free shipping if one spends enough money also is shipping to canada fast or do i have to wait for weeks Do you have free shipping if one spends enough money also is shipping to canada fast or do i have to wait for weeks

Answer:

They do not offer free shipping no matter how much you spend and I too have two (2) items that have not been received - one was ordered 71 days ago. They sent my first package with a tracking number but all subsequent shipments do not get a tracking number because apparently the outrageous shipping fee you pay doesn't cover it. They offered to refund my money but I told them to pound dirt. Although the stuff is cheap and cute, I will NOT buy from them again. It is not worth it. I'll spend the additional money to ensure I get my stuff.

By Gretchen K. over a year old

See more answers (9)

Question:

Can i get my money back for the trash you sent me the sizing and qaulity are both terrable truly dissapointed $25 wasted! Can i get my money back for the trash you sent me the sizing and qaulity are both terrable truly dissapointed $25 wasted!

Answer:

Dear customer, As for size issue. Here is our warranty terms and policy about warrantylink: http://www.sammydress.com/m-article-id-16.htm Would you please contact our ticket support center so that the issue can be resolved ASAP. For contacting us at any time, please browse this link: http://www.sammydress.com/m-article-id-12.htm Hoping issue can be resolved as soon as possible. Sammydress Customer Service http://www.sammydress.com/

By sammydress h., over a year old

See more answers (8)

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Typical questions asked:

How long does shipping take?
What is the return policy?
Where is the company located?

Sammy Dress Questions & Answers

How long does it take for orders to arrive? has been a while How long does it take for orders to arrive? has been a while

How long does it take to ship to california? How long does it take to ship to california?

Why is expedited shipping cheaper Why is expedited shipping cheaper

Why are their products so inexpensive? seriously whats the catch?! Why are their products so inexpensive? seriously whats the catch?!

I asked why the hell cant i place a order here with my card? I asked why the hell cant i place a order here with my card?

How long does shipping really take? How long does shipping really take?

Do you have free shipping if one spends enough money also is shipping to canada fast or do i have to wait for weeks Do you have free shipping if one spends enough money also is shipping to canada fast or do i have to wait for weeks

Can i get my money back for the trash you sent me the sizing and qaulity are both terrable truly dissapointed $25 wasted! Can i get my money back for the trash you sent me the sizing and qaulity are both terrable truly dissapointed $25 wasted!

Can’t see your question? Ask to get answers from the Sammy Dress staff and other customers.

I asked why the hell cant i place a order here with my card?