Ticket: T15090883414
Order Number: M150812074859****
Message Type: After-sale Service (defective items /wrong items received/item missing)
Subject: Need an exchange
Message:
Ticket Status: Waiting for your reply
Full Name: Jennifer Herrick
Sammydress Customer Support At: 09/09/2015 03:44:12 UTC
Dear Jennifer,

Thank you for contacting sammydress.
We are sorry for this inconvenience and empathize with your frustration.

If you mean we have sent you the wrong size.
Could you please send us the photo of that size and the photo of the sku No.?

If you mean the size is different from the size chart, Could you please offer us the picture of the item with SKU and the measurement picture in bust, sleeve length, shoulder length and length.

If the measurement does not match the size chart, we will provide the compensation accordingly. Please check out the picture instructions, and the return process for a refund here: http://www.sammydress.com/m-article-id-16.htm

Thank you for your collaboration.

We look forward to hearing from you soon.

Best Regards
Tait

Sammydress Customer Service

http://www.sammydress.com/

Jennifer Herrick At: 09/09/2015 02:21:00 UTC
I mean, it is the wrong size and doesn't look anything like the picture of the model wearing it. If you look at the top portion, it looks straight across on the model. The one I received slants and shows half of my boob! There is no way to pull it up as there is no material to do so. They are a lot shorter than they look also. It barely goes to my hips. I would no longer like to exchange them as not even a small would fit, and it would be way too short, not to mention, probably wouldn't cover my chest at all if the top was any smaller. I have enclosed a picture of the blue one, as that is the only one I opened. Also, there are no tags in the shirt indicating how to wash the item or what they are made out of. So if you could please send me the necessary packing slip/label to return these items and get a refund, I would appreciate it. Thank you.
Attachment 1
Jennifer Herrick At: 09/21/2015 10:33:15 UTC
It's been two weeks now that you are "processing" my ticket. I was just wondering if I was going to get anything back at all, or if I need to dispute it with my credit card. Thanks
Sammydress Customer Support At: 09/25/2015 05:48:16 UTC
Dear Jennifer,

Thanks for your message.

You can return the items to us for an exchange.

But we hope you can understand that as we are in China, the returning shipping fee is high, and sometimes may cover the item price. It is not cost -efficient. Would you please have a consultation with the post office and then make a decision?

Or would you please consider that we refund you 20% of the item price $6 on your sammy wallet and then you can keep the items and sell or give them to your relatives.

Please let me know your decision.

We look forward to hearing from you soon.

Best Regards

Tait

Sammydress Customer Service

http://www.sammydress.com/

Jennifer Herrick At: 09/29/2015 03:04:51 UTC
$6? I paid $29 just for the shirts! How is $6 anywhere near that price!? I expect at least $29 back on my credit card. You guys can figure out how to get your shirts back. I am not going to give them to relatives. They are made out of crappy material and falling apart! I would be too embarrassed to give them as a gift. Meanwhile, I will dispute the amount on my credit card and file a complaint with the BBB. Maybe if you guys actually sold what you advertise, you wouldn't have so many bad reviews. Thanks.

asked by Jennifer H. on 10/15/15