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Here’s what consumers have asked with answers from Rotita staff and previous consumers.
Thank you for your valuable feedback. I wish to start off by telling you that we are extremely sorry about the situation. I have followed up your case and our team will solve it for you. Can you please submit a ticket? Our customer service will resolve the problem in 1-2 working days. Please mention that you are from sitejabber website.
I ordered 4 items - not one of which was the correct size. I issued a complaint through PayPal. Lilligal offered to refund $23.00 on my original $73.74 purchase! I rejected the refund offer and escalated my claim with PayPal. I've seen similar sites and I think Lilligal is part of a large network of retail scammers from China. Beware of any merchant with the word 'gal' in their name.
The shipping time decided by the shipping method you choose and the distance of your destination, more information, pls check our shipping information on our site
Rotita is a fake chinese retail company... they re located in some $#*! factory in china from where they scam people... so dont bother to ask them where they are located becos its some $#*! hole in china. DONT BUY FROM THEM IF YOU ARE WISE!
It looks it under website however there are so many bad reviews I would not recommend purchasing anything! I brought a jacket for £29.85 it didn't arrive in time for the occasion for which it was purchased and when it did it was far too small even though I ordered a medium!
First of all, sorry for any inconvenience that it may bring. We sent your order in the time frame we promised. The delivery period depends on the shipping method you choose. If you choose flat rate shipping, its quite slow and generally 2-3 weeks of delivery. Standard shipping takes 1-2 weeks, and expedited shipping is as fast as 3 days delivery.
If it says Chiffon don't believe it! It'll be Halloween costume material. Read the 1⭐reviews, these are written by real people. The 5 star reviews are mostly fake, written by the company themselves. The fabric of all 3 dresses I ordered were a joke and they don't even come close to what's pictured. Tell your friends to beware this Chinese company.
This is the tracking link: http://www.17track.net/en/result/post-details.shtml?nums= I ordered my items on March 19,2015. I paid for "Standard Shipping" which is supposed to take 6-7 business days max from date of shipping. I allowed 3-4 business days processing. Then, I received an email stating that my items had shipped out on March 24,2015. I waited 6-7 business days after the shipment notice email was sent to me. No package. At this point it was in NYC customs. I left for my vacation without the items on April 5,2015. Then, I received a notice while I was away on vacation on April 8,2015. When I returned home, I contacted rotita.com to request return service. I was told that it would cost more than I paid for my items to return them to China, and that I would be given 60% credit from the website. I knew that it was a loose/loose situation so I agreed. Low and behold, the agent emailed me back after I agreed to receive a 60% credit back, and notified me that their policy was to only credit back 15% of the merchandise total, but they did me a favor to credit me back 30% instead. I agreed. I would not order from them again.
Girl stay clear from this company! It took me forever and the product look nothing like what you see in the picture. Very poor quality
