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Here’s what consumers have asked with answers from Rosewe staff and previous consumers.
I've had the same experience as others. When I wanted to return my tops that were too small, they said it wasn't worth sending them back and to sell them to someone else. I sent them back anyway and they said they never received them. After many, many emails, they finally gave me 60% of what I paid. If you are VERY persistent and leave them bad reviews, they might do the same for you. I warn you to NEVER buy from them again.
Hello Joan: Thank you for your valuable feedback. I wish to start off by telling you that we are extremely sorry about the situation. I have followed up your case and our team will solve it for you. Can you please submit a ticket? Our customer service will resolve the problem in 1-2 working days. Please mention that you are from sitejabber website.
Hi Tina unfortunately the cost of the postage to return the item etc and then trying to negotiate a refund, you won't be left with much from your refund (if you get it). I've just counted my loss and learnt a big lesson. Unfortunately I didn't realise that the site was Asian as this is not displayed anywhere. I didn't realise till I was tracking the dispatch and saw that it was leaving from China! I wouldn't have bought if I had known this.
Mine took about a week, but again it was poor quality and I wish I never bought from them. I'm not even nothing to send it back just going straight in the bin I can't be bothered with the hassle.
Dear customer, Could you please give me the order number which begins with R or RR? You can find it on your bill, which is the Invoice ID in the bill. If you can't find your Invoice ID, can you tell me what's your register e-mail, receipt name or shipping address in order? We will process the return for you. If you have any question, please e-mail us at service@rosewe.com. Or click this link to get more ways to contact us, https://www.rosewe.com/contact-us-a7.html Thanks for your attention. Sincerely Rosewe
I'm sorry Mary, Its all so confusing. All these sites from China have the same dress I love, but I'm afraid to order. The reviews swing super positive, or extremely bad.
Hello, what refund you means? And you can send us the order number, we will check and solve the problem soon for u Any problem, you can submit a ticket: http://www.rosewe.com/ticket-support.html on our website, and our customer service will solve your problem in one working day
Hello Bethania Thanks for your feedback, could you send us your order number and we will check it for u? Any problem, you can submit a ticket: http://www.rosewe.com/ticket-support.html on our website, and our customer service will solve your problem in one working day except weekends and holidays.
STAY AWAY FROM THIS SITE! THE SIZES ARE IRREGULAR AND THE MATERIAL IS MADE FROM HALLOWEEN COSTUMES!
Hello: Thank you for your valuable feedback. I wish to start off by telling you that we are extremely sorry about the situation. I have followed up your case and our team will solve it for you. Can you please submit a ticket? Our customer service will resolve the problem in 1-2 working days Please update your ticket and asking for return address, dont forget mention that you are from sitejabber. We will send a full refund after order returned and received. Regards,
