Hello: Thank you for your valuable feedback.

I wish to start off by telling you that we are extremely sorry about the situation.
I have followed up your case and our team will solve it for you. Can you please submit a ticket? Our customer service will resolve the problem in 1-2 working days
Please update your ticket and asking for return address, dont forget mention that you are from sitejabber. We will send a full refund after order returned and received.
Regards,

Just dispute through your credit card or PayPal. The company is not going to refund your money. They are a fraud.