Rosewe Questions & Answers

5,622 reviews

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Here’s what consumers have asked with answers from Rosewe staff and previous consumers.

196 questions answered

19% answered in 1 day

Question:

Does anyone know where the clothes come from they obviously come from a proper shop somewhere but where because they all look lovely

Answer:

Do not buy their products because they're of very poor quality.

By GLORIA S. over a year old

Question:

Http://www.rosewe.com/pu-high-waist-black-a-line-skirt-g136069.html i want to order this skirt, has anyone ordered it already? i'm curious if it will look like the picture, been looking for a skirt like this forever but i couldn't find one the right length... Http://www.rosewe.com/pu-high-waist-black-a-line-skirt-g136069.html i want to order this skirt, has anyone ordered it already? i'm curious if it will look like the picture, been looking for a skirt like this forever but i couldn't find one the right length...

Answer:

The pictures are like bait and switch. Doesnt look anything like picture, never order

By Kelly D. over a year old

Question:

Where does rosewe ship from? i am interested in buying a skirt from there for christmas but i only purchase items that are in the country, not places like china or asia because of shipping complications. so where does rosewe ship from? and how long do you think it would take? it's a faux a-line skirt and i currently reside in texas..

Answer:

My answer to you is never order anything from them rip off

By Kelly D. over a year old

Question:

When am i going to receive my dress? i paid for express shipping last wednesday and still havent received anything? When am i going to receive my dress? i paid for express shipping last wednesday and still havent received anything?

Answer:

Looking at all the other comments, it seems you won't be getting your dress and even if you do it will be really bad quality I'm afraid! I'm not speaking from personal experience but I've had a look at others and they seem to be all saying the same; that it's a scam. Hope you didn't spend too much money!

By Felicity C. over a year old

Question:

Hi are you the same company as rosegal? if yes, do you have different products and qualities? you seem to have the same products/pictures as rosegal. thanks. Hi are you the same company as rosegal? if yes, do you have different products and qualities? you seem to have the same products/pictures as rosegal. thanks.

Answer:

Same company, same crap. They go under many different aliases. Paypal told me they are huge. What you are buying from them is leftovers and rejects. Yeah, send it all to stupid people(I was one of them) living out of China who will actually pay for it. Great business plan!

By Vinh N. over a year old

Question:

Where are you guys located

Answer:

China! Don't order, quality is terrible. A waste of your money

By Shellie I. over a year old

See more answers (8)

Question:

What is your location? What is your location?

Answer:

Sydney Australia

By Frida r. over a year old

See more answers (6)

Question:

If i'm a small what size should i buy? someone wrote one size bigger? is this correct? If i'm a small what size should i buy? someone wrote one size bigger? is this correct?

Answer:

Don't buy it! Sheer junk and impossible to return without costing more than item itself…. Comes from China and don't believe the fake 5 star comments!

By sue d. over a year old

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Question:

What is the return address, i emailed to service center and i get you need to put a ticket in. i have several times and it doesn't work! very frustrating! What is the return address, i emailed to service center and i get you need to put a ticket in. i have several times and it doesn't work! very frustrating!

Answer:

Thank you for your valuable feedback. I wish to start off by telling you that we are extremely sorry about the situation. I have followed up your case and our team will solve it for you. Can you please submit a ticket? Our customer service will resolve the problem in 1-2 working days. Please update your ticket and asking for return address, dont forget mention that you are from sitejabber. We will send a full refund after order returned and received.

By Rosewe R., over a year old

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Question:

I haven't received my order either, it has been a month and a half now, my order tracking states it has left china aswell but no sign of my package what so ever? what is going on? I haven't received my order either, it has been a month and a half now, my order tracking states it has left china aswell but no sign of my package what so ever? what is going on?

Answer:

I track their packages at USPS.com as the tracking site they suggest doesn't seem to work very well. The package sits in China for a bit after they send me the shipment confirmation email. USPS.com always shows: "Origin post is preparing shipment". I assume this means the package is sitting at customs. When I mail stuff to China for work, and I don't use something like FedEx or DHL, it takes forever and sits at customs for quite some time before they pass it through. I'm thinking this may be the same situation. I've never had anything from Rosewe take a month and a half though. Longest ship time I experienced was one month.

By Patience S. over a year old

See more answers (5)

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Typical questions asked:

How long does shipping take?
What is the return policy?
Where is the company located?

Rosewe Questions & Answers

Does anyone know where the clothes come from they obviously come from a proper shop somewhere but where because they all look lovely Does anyone know where the clothes come from they obviously come from a proper shop somewhere but where because they all look lovely

When am i going to receive my dress? i paid for express shipping last wednesday and still havent received anything? When am i going to receive my dress? i paid for express shipping last wednesday and still havent received anything?

Where are you guys located Where are you guys located

What is your location? What is your location?

If i'm a small what size should i buy? someone wrote one size bigger? is this correct? If i'm a small what size should i buy? someone wrote one size bigger? is this correct?

Can’t see your question? Ask to get answers from the Rosewe staff and other customers.

Does anyone know where the clothes come from they obviously come from a proper shop somewhere but where because they all look lovely

Where are you guys located