ROMWE Questions & Answers

Dear customer, Nice day. Sorry for the late reply. And we sincerely sorry for leaving you such negative impression. Actually these reviews were written by our customers. We respect their opinions. Romwe is a fast-growing company, we cherish our customers and we also pay attention to the problems of our customers. Your problems are our problems, all of our colleagues are sparing no efforts to meet your requirements. We think your satisfaction is our best comfort. Hope you can kindly understand and trust us. If you need any other help, please feel free to contact us. The email is webmaster@romwe.com. Thank you for your support. Yours sincerely

Dear customer, Nice day. Sorry for the late reply and the problems. You know the items are well represented in the pictures and description. You know that we have a good reputation and we won't kid you. We are responsible for all the problems we caused, pls don't worry. If there is any other problem, please feel free to contact us. The email is webmaster@romwe.com. Yours sincerely.

Dear customer, Nice day. Sorry for the late reply and the worries. Our website has noted that our company is set up in China and we also have warehouses in many other areas. Hope you can kindly understand. If you do not like the items, you can send them back according to our return policy. You can contact us and we will try our best to serve you. About the return shipping, you need to consult your local post office because the return shipping is charged by them. Hope you can kindly understand. If there is any other problem, please feel free to contact us. The email is webmaster@romwe.com. Yours sincerely.

Dear customer, Nice day. Sorry for the late reply and your worries. We sincerely apologize to you for leaving you with such a negative impression. All of our customers are our precious. We cherish them and never deceive them. We will spare no efforts to serve and help our customers. Hope you can kindly understand and trust us. Thank you for your good concerning for Romwe. If there is any other problem, please feel free to contact us. The email is webmaster@romwe.com. Yours sincerely.

Dear customer, Nice day. Thank you for your good concerning. Really sorry for the late reply and really sorry for leaving you with such a negative impression. Romwe cherishes its precious customers and never deceives its customers. All of our colleagues are willing to spare no efforts to serve our customers. If you have any problem, you can submit a ticket and our customer service will respond to you in one working day. Hope you can kindly trust us and give us a chance. If there is any other problem, please feel free to contact us. The email is webmaster@romwe.com. Yours sincerely.

Dear customer, Nice day. Really sorry for the late reply and the problem. About the detailed information about the items, such as sizes, material, colors and so on, you can refer to the sale pages to know more. If you are not very sure about some item, you can feel free to contact our online customer service directly. Please know that we generally need 3-7 business days for preparing the items which are not included in delivery time. Hope you can kindly understand. And you can refer to http://www.romwe.com/Free-Shipping-a-471.html to know more about shipping. Hope this can help you. If there is any other problem, please feel free to contact us. The email is webmaster@romwe.com. Yours sincerely.

Dear customer, Nice day. Really sorry for the problem and the late reply. When you have some problems, you can contact our online customer service directly And you can also contact us via tickets. About sizes, except the sale pages, you can also refer to http://www.romwe.com/size-guid-a-466.html to know more. There will be 2-3 cm error because of manual measurement. Hope you can kindly understand. If there is any other problem, please feel free to contact us. The email is webmaster@romwe.com. Yours sincerely.

Dear customer, Nice day. Really sorry for the late reply. Please know that our website has noted that our company is set up in China and we also have warehouses in the USA. We really ship to the USA. Hope you can kindly understand. If there is any other problem, please feel free to contact us. The email is webmaster@romwe.com. Yours sincerely.

Dear customer, Nice day. Really sorry for the problem and the late reply. Generally, they are the same. However, because of light and pixel, the real objects and the pictures on the website sometimes may appear slight differences. Hope you can kindly understand. If there is any other problem, please feel free to contact us. The email is webmaster@romwe.com. Yours sincerely.