Retro Stage Questions & Answers

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Here’s what consumers have asked with answers from Retro Stage staff and previous consumers.

18 questions answered
0% answered in 1 day
Question:

I am missing my order. how do i go about receiving it or getting a refund?

Answer:

It's coming from China and takes 60 days… they add a s"order shipped but it's not shipped… it's a scam sight. Call your bank and dispute the charges.

By Andrea L.
Question:

Is an xl really a size 8?!

Answer:

I would say yes, China sizes. I ordered 2PCS White Blouse Top & Suspender Pants - White / XL / 10~12 and the size was smaller than a 10, about an 8, but you couldnt wear the pants anyway, so doesnt matter. They list XL as 10-12 but i would still size down and with how the pieces vary greatly, that might still be false.

By B A.
Question:

I didnt get a confirmation email, how long does that take?

Answer:

I emailed the company and was provided an order number. After two months the item has yet to ship.

By Krista B.
Question:

Order fd247259 it's not available. i hope it's ok. i'm from puerto rico

Answer:

It's coming from China and takes 60 days… they add a s"order shipped but it's not shipped… it's a scam sight. Call your bank and dispute the charges.

By Andrea L.
Question:

I just placed an order with expedited shipping, when will i receive it?

Answer:

Depends lol. I ordered 2 dresses at the same time with express shipping. One I received in 7 days. The other I am still waiting on. I am not sure if it was a mix up becauae they were shipping from different areas. I sent an email asking and now the tracker says it is on it's way. I recommend patience and no rush orders with this site. (The dress is super cute though!)

By Whisky L.
Question:

Please, my order fd183760 didn't get yet! can you check it for me?

Answer:

No! Lost in mail! Why you want me to say, I already said everything in my review. You block it, I will write e new one everywhere I can. I can do that for a $100 I spend on a dresses I never received!

By Tetyana S.
Question:

I am still waiting for my dress! what's going on with you guys?

Answer:

Everything is shipped direct from China and - - it takes a loooooong time. Good luck when it arrives - everything is large.

By Biff B.
Question:

Answer:

May I know your order number or Could you please send me your name or the email address which you used to place your order so that I can check for you soon If there have any more request, please kindly contact me via email address: service@retro-stage.com Or you can call 1 (213) 618-3186 / +86 13092605881 ( Due to the world time difference, the phone will be unattended because of the off-duty. Please contact us by email, we will reply to your email within 24 hours, excluding weekends and holidays.) Have a nice day. Yours, Bree

By Bree Z.

Can’t see your question? Ask to get answers from the Retro Stage staff and other customers.

Typical questions asked:
  • How long does shipping take?
  • What is the return policy?
  • Where is the company located?
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