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Yes it took a long time to get our dresses - about 3 weeks? And then, one dress was the incorrect size. It took a long time to get an email response, and their phone number was not in service, never could speak to anyone. I've emailed, Facebooked, and had limited responses. The return process seems needlessly confusing with many hoops to jump through - c'mon, we're used to Zappos, right? - so we're weighing the option of just having the dress altered locally to get it to fit. Their site looks great, the dresses look fantastic, but they run on the large side of sizing and the return scene / customer service is abysmal. I wouldn't buy here again, lesson learned.
Tip for consumers:
Be careful - sizing runs large and quality control doesn't seem to be happening. Sad return scene so - get ready to gamble.
Products used:
Bought 2 dresses; one correct size sent, the other incorrect size.
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Hi Biff,
Thank you for your message and so sorry to hear that you got the wrong size dress.
If we send you the wrong size or wrong style item, No need to return back, you can get a refund.
Could you please provide your order number so that we can help you with the refund soon?
If there have any more request, please kindly contact me via email address: service@retro-stage.com
Or you can call 1 (213) 618-3186 / +86 13092605881 ( Due to the world time difference, the phone will be unattended because of the off-duty. Please contact us by email, we will reply to your email within 24 hours, excluding weekends and holidays.)
Have a nice day.
Yours,
Bree