Reservations.com Questions & Answers

Question 1

Question:

Is this a us site or canadian? Is this a us site or canadian?

Answer · 2018-10-16T05:17Z

Answer:

We are based in USA but we also sale hotel rooms globally to canadian customers.

By Reservations -., Support Team over a year old

See more answers (4)

Question 2

Question:

What is going on with a 19.95 fee to book a hotel room? What is going on with a 19.95 fee to book a hotel room?

Answer · 2021-07-24T01:04Z

Massive Fraud Company: Dispute the charges directly with your Credit Card Company and Do NOT Back Down!

Question 3

Question:

Why do you have reports that you are a scam company? i havea reservation for the 16/0518 - 23/05/18 at agua azul benidorm but now have doubts Why do you have reports that you are a scam company? i havea reservation for the 16/0518 - 23/05/18 at agua azul benidorm but now have doubts

Answer · 2018-10-16T10:19Z

OUR CUSTOMERS ARE OUR TOP PRIORITY. WE ARE FOCUSED ON YOUR SUCCESS! At a time when other companies are scaling back phone support, Reservations.com is investing to bring back the human element and expand its customer support organization to offer round the clock, live person phone assistance. We try to make everyone happy, unfortunately customers who writes reviews are mostly unhappy. We are making efforts to have our happy customers to write reviews too.

Question 4

Question:

Why will you not send an itemized receipt? Why will you not send an itemized receipt?

Answer · 2019-04-08T03:36Z

Y would I charged my acct with process fee and did not tell me!

Question 5

Question:

Why will it take up to 30 days to get a refund of the money you took off my debit card? i canceled the reservation within 3 minutes of making it Why will it take up to 30 days to get a refund of the money you took off my debit card? i canceled the reservation within 3 minutes of making it

Answer · 2017-07-24T05:35Z

Good Morning Don R. Depending on your bank or credit card provider, it may take up to 28 business days for the refund to process through your financial institution to your account. If you would like to check the status of your refund, please contact your bank or credit card provider for further assistance. Sincerely, Customer Support Reservations.com

Question 6

Question:

I did not receive a confirmation email, send me one. i have a guest who will be checking in, but did not book the room, what do i do? I did not receive a confirmation email, send me one. i have a guest who will be checking in, but did not book the room, what do i do?

Answer · 2018-10-16T10:21Z

For immediate assistance, to cancel your reservation, change dates of your reservation or for billing concerns please use our toll-free number 855-956-2201. For all other questions or concerns, please click the Contact Support link on the right menu or email us directly at support@reservations.com.

Question 7

Question:

Why are you sending emails telling people who used your service and who had bad experiences to remove their negative reviews in exchange for money? Why are you sending emails telling people who used your service and who had bad experiences to remove their negative reviews in exchange for money?

Answer · 2019-05-27T07:33Z

Wow what $#*!ing losers! I hate reservations.com horrrrriiibbbllleeeeeee.

Reservations.com Questions & Answers

Is this a us site or canadian? Is this a us site or canadian?

What is going on with a 19.95 fee to book a hotel room? What is going on with a 19.95 fee to book a hotel room?

Why do you have reports that you are a scam company? i havea reservation for the 16/0518 - 23/05/18 at agua azul benidorm but now have doubts Why do you have reports that you are a scam company? i havea reservation for the 16/0518 - 23/05/18 at agua azul benidorm but now have doubts

Why will you not send an itemized receipt? Why will you not send an itemized receipt?

Why will it take up to 30 days to get a refund of the money you took off my debit card? i canceled the reservation within 3 minutes of making it Why will it take up to 30 days to get a refund of the money you took off my debit card? i canceled the reservation within 3 minutes of making it

I did not receive a confirmation email, send me one. i have a guest who will be checking in, but did not book the room, what do i do? I did not receive a confirmation email, send me one. i have a guest who will be checking in, but did not book the room, what do i do?

Why are you sending emails telling people who used your service and who had bad experiences to remove their negative reviews in exchange for money? Why are you sending emails telling people who used your service and who had bad experiences to remove their negative reviews in exchange for money?

Has anyone had any resolution with this company? they have been unresponsive regarding my requests for a refund on a canceled reservation.

Will i get my money back from a room they did not book?

Can’t see your question? Ask to get answers from the Reservations.com staff and other customers.

Reservations.com Questions & Answers

Is this a us site or canadian? Is this a us site or canadian?

What is going on with a 19.95 fee to book a hotel room? What is going on with a 19.95 fee to book a hotel room?

Why do you have reports that you are a scam company? i havea reservation for the 16/0518 - 23/05/18 at agua azul benidorm but now have doubts Why do you have reports that you are a scam company? i havea reservation for the 16/0518 - 23/05/18 at agua azul benidorm but now have doubts

Why will you not send an itemized receipt? Why will you not send an itemized receipt?

Why will it take up to 30 days to get a refund of the money you took off my debit card? i canceled the reservation within 3 minutes of making it Why will it take up to 30 days to get a refund of the money you took off my debit card? i canceled the reservation within 3 minutes of making it

I did not receive a confirmation email, send me one. i have a guest who will be checking in, but did not book the room, what do i do? I did not receive a confirmation email, send me one. i have a guest who will be checking in, but did not book the room, what do i do?

Why are you sending emails telling people who used your service and who had bad experiences to remove their negative reviews in exchange for money? Why are you sending emails telling people who used your service and who had bad experiences to remove their negative reviews in exchange for money?

Has anyone had any resolution with this company? they have been unresponsive regarding my requests for a refund on a canceled reservation.

Will i get my money back from a room they did not book?

Hey reservations.com ...where the hell is my refund?

Can’t see your question? Ask to get answers from the Reservations.com staff and other customers.