Why does Reservation Desk refuse to break down excessive charges? How can i get break down off additional excessive charges?

asked by Melissa L. on 11/22/22

1 Answer
Thumbnail of user rachaelf70

Thanks for your question, Melissa. I understand you would like a breakdown of the total, including taxes and fees. Unfortunately, we are not able to provide this information. As an independent travel agency, we purchase our inventory from multiple hotel partners and suppliers. This inventory is purchased in bulk at a discounted rate, specifically for resale purposes. When this bulk purchase is made, the taxes and fees have already been added to the reservations by the hotel suppliers and are not itemized when we receive them. Your total price includes all the taxes and fees required to complete your reservation. We do not have this information as it was not provided to us, therefore, we cannot pass the information on to the customer. We do apologize for any inconvenience this may cause. Please let us know if you have any further questions. Feel free to email our escalations team at support@reservationdesk.com. --Rachael

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