OpenSky Questions & Answers

Hi Karen! Thanks for reaching out to us about this. Although you do not necessarily need to live in the USA to sell on OpenSky, you must have a US based return address, a valid US credit card and a US Tax ID or Employer Identification Number (EIN). You can review the complete requirements at: https://www.opensky.com/merchant/help?article=1355681. If you have any other questions, please feel free to call our Merchant Help team directly at (844)707-7779 between 9 AM and 5 PM ET, Monday through Friday, and we will be happy to assist you further. You can also send us an email from https://www.opensky.com/content/contact-us if you would prefer.

Hi Karen! Generally speaking, non-custom items purchased on OpenSky should be delivered to you within 10 business days. Custom items may take a bit longer, but should be delivered within 15 business days. Please feel free to call our Customer Love team directly at (844)707-7779 between 9 AM and 5 PM ET, Monday through Friday, and we will be happy to look into your order specifically. You can also send us an email from https://www.opensky.com/content/contact-us if you would prefer.

Hi Nancy! We are sorry to hear you have not received your order yet. If you have already sent us an email from https://www.opensky.com/content/contact-us, you should hear back from us soon, and we will be happy to assist you with this. You are also welcome to call our Customer Love team directly at (844)707-7779 between 9 AM and 5 PM ET, Monday through Friday. We look forward to working with you to ensure this issue is resolved.

Hi Kathy! We are sorry to hear that your order arrived damaged, and that you have been unable to reach us to resolve the matter. Please call our Customer Love team directly at (844)707-7779 between 9 AM and 5 PM ET, Monday through Friday, and we will do our best to assist you with this. We could potentially look into what happened with respect to your previous attempts to contact us at that time as well. We look forward to working with you to make things right.

Hi Kristie E.! It appears that the tracking information you provided has since been updated, and your order is now scheduled to arrive on Tuesday, January 19,2016. We have been seeing some similar delays with this particular post office in Texas and are trying to get to the bottom of the cause. Please feel free to call our Customer Love team at (844)707-7779 between 9 AM and 5 PM ET, Monday through Friday, if you need any further assistance with this. You can also send us an email from https://www.opensky.com/content/contact-us if you would prefer. We apologize for the difficulties.

Hi Barbara! Please feel free to call our Customer Love team directly at (844)707-7779 between 9 AM and 5 PM ET, Monday through Friday, and we will be happy to assist you. You can also send us an email from https://www.opensky.com/content/contact-us if you would prefer.

Hi Darlene! Please call our Customer Love team directly at (844)707-7779 between 9 AM and 5 PM ET, Monday through Friday, and we will be happy to look into this for you. You can also send us an email from https://www.opensky.com/content/contact-us if you prefer. We may have to check in with the merchant directly to confirm what happened with your order. We apologize for the difficulties.

Hi Doreen! Please call our Customer Love team directly at (844)707-7779 between 9 AM and 5 PM ET, Monday through Friday, and we will do our best to assist you with this. You can also send us an email from https://www.opensky.com/content/contact-us if you prefer. We will have to look into the status of your shipment specifically, and may need to get in touch with the merchant for an update.

Hi Vickey! Please call our Customer Love team directly at (844)707-7779 between 9 AM and 5 PM ET, Monday through Friday, and we will be happy to look into the status of your order. You can also send us an email from https://www.opensky.com/content/contact-us if you prefer. We apologize for the difficulties.

Hi Tami! OpenSky hosts thousands of different shops and ship times can vary a bit by merchant but, with the exception of custom/personalized products, any items you may purchase should be delivered to you within 10 business days regardless of where you are located within the US. If an item you are interested in is custom or personalized and takes longer to ship as a result, you should be able to see the shipping details under the “Shipping” tab when viewing the product ad. If you have any other questions, please feel free to call our Customer Love team directly at (844)707-7779 between 9 AM and 5 PM ET, Monday through Friday, and we will be happy to assist you. You can also send us an email from https://www.opensky.com/content/contact-us if you prefer.