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on 12/15/15Hi Doreen! Please call our Customer Love team directly at (844)707-7779 between 9 AM and 5 PM ET, Monday through Friday, and we will do our best to assist you with this. You can also send us an email from https://www.opensky.com/content/contact-us if you prefer. We will have to look into the status of your shipment specifically, and may need to get in touch with the merchant for an update.