OpenSky Questions & Answers

Here’s what consumers have asked with answers from OpenSky staff and previous consumers.

260 questions answered

21% answered in 1 day

Question:

I have an upgraded bluetooth wristband and i can not get it to sync with my phone by bluetooth. i can not get it to change date/time either. is there a how to paper somewhere that i can find out how to do these? it also has a habit of falling off my wrist. any idea how to make it stay on?

Answer:

Hi T H.! We are sorry to hear about the difficulties you are experiencing with your recent purchase. Please call our Customer Love team directly at (844)707-7779 between 9 AM and 5 PM ET, Monday through Friday, and we will do our best to assist you with these issues. You can also send us an email from https://www.opensky.com/content/contact-us if you would prefer.

By OpenSky E., over a year old

Question:

I received the sweater i ordered and it is much lighter than anticipated. do you give refunds? I received the sweater i ordered and it is much lighter than anticipated. do you give refunds?

Answer:

Hi Deanna! We are sorry to hear the product you ordered was lighter than you expected. Please call our Customer Love team directly at (844)707-7779 between 9 AM and 5 PM ET, Monday through Friday, and we will do our best to assist you with this matter. Provided that the merchant accepts returns for this product, you should be able to return it based on the guidelines listed on the following page of our site: https://www.opensky.com/customer-support?article=1467248. You can also send us an email from https://www.opensky.com/content/contact-us if you would prefer.

By OpenSky E., over a year old

Question:

Hello: i need to make a return, but have no idea how to go about doing that. i used the faq and sent in a return request, but no one has gotten back to me. Hello: i need to make a return, but have no idea how to go about doing that. i used the faq and sent in a return request, but no one has gotten back to me.

Answer:

Hi Donna! Since you already submitted a return request based on the instructions in the FAQ, you should hear back from us soon, if you have not already, and we will be happy to assist you with this. You are also welcome to call our Customer Love team directly at (844)707-7779 between 9 AM and 5 PM ET, Monday through Friday to check on things. Fortunately, it sounds like you are already moving in the right direction.

By OpenSky E., over a year old

Question:

I read how it works but i still don't get it. i've been fooled in the past and have lost my money. like a lot of your stuff but just don't grasp the concept. call me stupid but please explain. thank you I read how it works but i still don't get it. i've been fooled in the past and have lost my money. like a lot of your stuff but just don't grasp the concept. call me stupid but please explain. thank you

Answer:

Hi Carolyn! OpenSky is a marketplace which hosts thousands of different shops offering a wide variety of merchandise, and our aim is to provide a fun and interesting selection and shopping experience. If you are in need of assistance with anything in particular, please feel free to call our Customer Love team directly at (844)707-7779 between 9 AM and 5 PM ET, Monday through Friday, and we will be happy to help in any way we can. You can also send us an email from https://www.opensky.com/content/contact-us if you would prefer.

By OpenSky E., over a year old

Question:

I do not want to put in my card info until i know what my final cost will be, why isn't payment the very last screen before order complete. I do not want to put in my card info until i know what my final cost will be, why isn't payment the very last screen before order complete.

Answer:

Hi Cheri! Thanks for sharing your concern with us. If you are making a purchase when you have not placed a credit card on file with your account yet, you should be able to see the complete total in the Order Summary area to the right of where you would enter your card. If you were to place a credit card on file with your account and later decide you would like to remove it, you could also do so at any time by mousing over your name in the upper-right corner of your account, clicking the Account option and removing it from the Credit Cards section. If you need any further assistance, please feel free to call our Customer Love team directly at (844)707-7779 between 9 AM and 5 PM ET, Monday through Friday, and we will be happy to help. You can also send us an email from https://www.opensky.com/content/contact-us if you would prefer.

By OpenSky E., over a year old

Question:

I ordered the diamond club toothbrush set of two and only received one of the brushes. i contacted you and you resolved the problem but by the time the second one arrived we realized that my wife cannot use a high vibration brush. i tried to reach bling dental products but they did answer my call and the web address said that its was temporarily down. i have tried several times and still with still no results and now the phone number says it is no longer in service. i saw that you were still offering the brushes for sometime after i began failing to contact them. i like the toothbrush but will need some more brushes soon. can you help. jim lannijng I ordered the diamond club toothbrush set of two and only received one of the brushes. i contacted you and you resolved the problem but by the time the second one arrived we realized that my wife cannot use a high vibration brush. i tried to reach bling dental products but they did answer my call and the web address said that its was temporarily down. i have tried several times and still with still no results and now the phone number says it is no longer in service. i saw that you were still offering the brushes for sometime after i began failing to contact them. i like the toothbrush but will need some more brushes soon. can you help. jim lannijng

Answer:

Hi James! We are sorry to hear that you are having trouble reaching this merchant about a potential follow up purchase. Please call our Customer Love team directly at (844)707-7779 between 9 AM and 5 PM ET, Monday through Friday, and we will be happy to assist you with this. You can also send us an email from https://www.opensky.com/content/contact-us if you would prefer.

By OpenSky E., over a year old

Question:

How do i get your company from sending me so many e mails? all i want to hear is that you have credited me back my purchase cost of a returned item. How do i get your company from sending me so many e mails? all i want to hear is that you have credited me back my purchase cost of a returned item.

Answer:

Hi Marlene! In order to ensure you no longer receive promotional emails from us, just log-in to your account, mouse over your name in the upper-right corner, and click the "Email Settings" link. From there, just uncheck the desired options and click the "Same My OpenSky Preferences" button. Making this change will *not* prevent you from receiving updates from our Customer Love team about your return. If you need any further assistance with this, please call our Customer Love team directly at (844)707-7779 between 9 AM and 5 PM ET, Monday through Friday, and we will be happy to continue working with you.

By OpenSky E., over a year old

Question:

What would delivery time be on the rainbow natural cotton canvas bag - i need it this month What would delivery time be on the rainbow natural cotton canvas bag - i need it this month

Answer:

Hi Patty! All non-custom items available for sale on OpenSky should be delivered within 10 business days of order placement. If you were to order this item today, you would most likely receive it before the end of the month, but the 10th business day would technically be May 2nd and we could not guarantee that. Please feel free to call our Customer Love team directly at (844)707-7779 between 9 AM and 5 PM ET, Monday through Friday, and we will be happy to assist you further. You can also send us an email from https://www.opensky.com/content/contact-us if you would prefer.

By OpenSky E., over a year old

Question:

I tried to use the credit they offered me for signing up. but it wasn't applied to my purchase. I tried to use the credit they offered me for signing up. but it wasn't applied to my purchase.

Answer:

Hi jo e.! We apologize for the confusion surrounding this matter. OpenSky hosts thousands of merchants, and many (but not all) of them accept our credits on eligible products. If the product you are interested in is credit eligible, you will automatically see the discounted price advertised on the site and the discount will remain in place when you add the item to your cart. You can learn more about how our credits work on the following page of our FAQ: https://www.opensky.com/customer-support?article=1467242. Please feel free to call our Customer Love team directly at (844)707-7779 between 9 AM and 5 PM ET, Monday through Friday, and we will be happy to look into what happened with your specific order. You can also send us an email from https://www.opensky.com/content/contact-us if you would prefer.

By OpenSky E., over a year old

Question:

I would like to know what number size is your xxl? is it a 18 or 20? I would like to know what number size is your xxl? is it a 18 or 20?

Answer:

Hi Carol! Please call our Customer Love team directly at (844)707-7779 between 9 AM and 5 PM ET, and we will be happy to look into this further. You can also send us an email from https://www.opensky.com/content/contact-us if you would prefer. OpenSky actually hosts many different merchants but, if this information is not available in the product description, we can reach out to the merchant in question to confirm.

By OpenSky E., over a year old

1...181920212223...28

Next

Typical questions asked:

How long does shipping take?
What is the return policy?
Where is the company located?

Have a question about
OpenSky?