Hi jo e.! We apologize for the confusion surrounding this matter. OpenSky hosts thousands of merchants, and many (but not all) of them accept our credits on eligible products. If the product you are interested in is credit eligible, you will automatically see the discounted price advertised on the site and the discount will remain in place when you add the item to your cart. You can learn more about how our credits work on the following page of our FAQ: https://www.opensky.com/customer-support?article=1467242. Please feel free to call our Customer Love team directly at (844)707-7779 between 9 AM and 5 PM ET, Monday through Friday, and we will be happy to look into what happened with your specific order. You can also send us an email from https://www.opensky.com/content/contact-us if you would prefer.