NewChic Questions & Answers

Hi. You can change the language. For website on computer, you can change into your preferred language on the upper right-hand corner of every page. For website on phone or APP, you can change it in the bar of language on the upper left-hand corner of the homepage/account. If you need more help, please do not hesitate to tell us more details on messenger or chat with us at https://secure.livechatinc.com/licence/10095588/v2/open_chat.cgi?groups=2 Thanks!

Hi Darlene V., we're sorry to hear this! And we would like to know more about it to provide support. Drop us a message including the order number via Messenger so we can assist you further. Or, start a chat with us from here: https://secure.livechatinc.com/licence/10095588/v2/open_chat.cgi?groups=2 Hope to hear from you soon!

Hi, Harriette C. Sorry to know about the unpleasant experience you've had with your recent orders. We'd like to take a closer look at this and assist you accordingly, kindly share your details from this link https://secure.livechatinc.com/licence/10095588/v2/open_chat.cgi?groups=2 You can also find us on Messenger. We'll be more than happy to help!

Hi Jala J., we do get your disappointment. Please log into your Newchic Account and see your order status. We would like to know more about it to provide support, drop us the order number using this link https://secure.livechatinc.com/licence/10095588/v2/open_chat.cgi?groups=2 or at Messenger. We will be happy to help!

Hi there, Newchic is a company that you can trust. We are loud in styling but also compliant in laws and regulations. Learn more about us: https://www.newchic.com/about-us-hc171.html If you still have questions, chat with us on Messenger. Thanks a lot!

Hi there, we're sorry to hear this! Hopefully we could provide you more support if you share the order number in Messenger. Or, start a chat with us from here: https://secure.livechatinc.com/licence/10095588/v2/open_chat.cgi?groups=2 Besides, email is available at https://www.newchic.com/Contact-Us-hc10.html (Typical response time is 24 hours.). Hope to hear from you soon!

Hi. As you may be aware, we have multiple shipping methods. Therefore we'd suggest you to open this link and have a better understanding: https://www.newchic.com/shipping-methods-hc160.html If you need help, please feel free to contact us on messenger or chat with us at https://secure.livechatinc.com/licence/10095588/v2/open_chat.cgi?groups=2 Thanks!

Hi, Noble M., as you are using the payment method India Credit card payments, the Aadhaar and PAN are required. Newchic uses industry-standard encryption to protect the confidentiality of your data, including payment information. Your payment is also secured by your bank and consumer laws. You might also try the other payment methods. More details, please refer to the below link. https://www.newchic.com/payment-methods-hc159.html If you need help, open Messenger to send us a message or chat with us at https://secure.livechatinc.com/licence/10095588/v2/open_chat.cgi?groups=2 Thanks!

Hi, Stephen A. Sorry. You can only cancel orders with the status of "payment pending" or "payment declined" by logging into your Newchic account at https://www.newchic.com/account/orderlist.html. We will not charge extra fees. If your order status is "ready to process", please contact customer service to cancel the order before shipment via the link https://secure.livechatinc.com/licence/10095588/v2/open_chat.cgi?groups=2. Please note if the order has left the warehouse, we won't be able to cancel it. Thanks in advance.

Hi, Annette T., You might log in your Newchic account to find the estimated shipping date before shipment, and the real-time order status/tracking once shipped out at https://www.newchic.com/account/orderlist.html As we wouldn't be able to check here for you since this is a public platform, please drop us the order number at Messenger or send us the private message here. We will be happy to help!