Hi, Stephen A.. Sorry. You can only cancel orders with the status of "payment pending" or "payment declined" by logging into your Newchic account at https://www.newchic.com/account/orderlist.html . We will not charge extra fees. If your order status is "ready to process", please contact customer service to cancel the order before shipment via the link https://secure.livechatinc.com/licence/10095588/v2/open_chat.cgi?groups=2 . Please note if the order has left the warehouse, we won't be able to cancel it. Thanks in advance.