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on 1/7/20Hi Jala J., we do get your disappointment. Please log into your Newchic Account and see your order status. We would like to know more about it to provide support, drop us the order number using this link https://secure.livechatinc.com/licence/10095588/v2/open_chat.cgi?groups=2 or at Messenger. We will be happy to help!