NewChic Questions & Answers

Here’s what consumers have asked with answers from NewChic staff and previous consumers.

534 questions answered

15% answered in 1 day

Question:

Where is my order 15140176 i'm doubting if this is a real company.

Answer:

Hi Diane, thanks for your order and sorry for the late to reply.We are a real company. Have you receive your package? As we checked, your package was shipped on 11th June.The expected delivery time is 7-20 business days.It should be arrived now.If you haven't received it please feel free to contact our customer service http://www.newchic.com/Contact-Us-hc10.html Our related staff will help you to solve the problem.

By Newchic N. over a year old

Question:

Hello, yesterday i also ordered an item and the website said that it was in stock and the order was ready to process, but today i checked newchic again and it said that my order status was back order. how much do i have to wait until it ships? Hello, yesterday i also ordered an item and the website said that it was in stock and the order was ready to process, but today i checked newchic again and it said that my order status was back order. how much do i have to wait until it ships?

Answer:

Hi Alice, sorry for the inconvenience caused! Kindly please send the order number to us via service@newchic.com, then we will check the details and reply you asap. Thanks for your understanding! Newchic team

By Newchic N. over a year old

Question:

I ordered april 21 and the websit said i items were in stock, now when i go to check on my oreder it said item are on back order, how do i have to wait now? I ordered april 21 and the websit said i items were in stock, now when i go to check on my oreder it said item are on back order, how do i have to wait now?

Answer:

Dear erica i. Sorry for the inconvenience caused! May I know your order number first? Then we will check the details for you asap. Thanks. Newchic team

By Newchic N. over a year old

Question:

Hi i am from south africa,my shoe size is size 6 in s a.what size can i order and how long does delivery take? Hi i am from south africa,my shoe size is size 6 in s a.what size can i order and how long does delivery take?

Answer:

I ordered shoes and followed their guidelines regarding the shoe size, one pair was larger and the other smaller, neither one of them was made according to the size I had ordered. Do not purchase from this vendor at all you will get trash!

By CRISTOBAL R. over a year old

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Question:

Return address required please Return address required please

Answer:

Have you got an English speaking returns section Mike

By Mike B. over a year old

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Question:

Yes,i want to buy your product in philippine peso currency..how can i do that Yes,i want to buy your product in philippine peso currency..how can i do that

Answer:

If you are from the Philippines, they offer COD option on done items. Check it out

By Eileen Z. over a year old

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Question:

Hello my order was ship on april 03/2019, i still did not receive it, tracking number is 6369754, waiting your news. thank you, my e mail address Hello my order was ship on april 03/2019, i still did not receive it, tracking number is 6369754, waiting your news. thank you, my e mail address

Answer:

You probably will never see your order as they are not honest

By Chris W. over a year old

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Question:

Hello, the tracking number 09901586281000 is incorrect and your website shows that the shoes posted today. Hello, the tracking number 09901586281000 is incorrect and your website shows that the shoes posted today.

Answer:

My name is Justin Heard. Where are my shoes

By Justin H. over a year old

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Question:

Where is newchic located at?

Answer:

How do I return my order for a refund

By Enid H. over a year old

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Question:

What is your return policy What is your return policy

Answer:

I don't seem to access your return policy here. Do you have a customer service number in U K? Thanks

By Gloria T. over a year old

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Typical questions asked:

How long does shipping take?
What is the return policy?
Where is the company located?

NewChic Questions & Answers

Where is my order 15140176 i'm doubting if this is a real company. Where is my order 15140176 i'm doubting if this is a real company.

Hi i am from south africa,my shoe size is size 6 in s a.what size can i order and how long does delivery take? Hi i am from south africa,my shoe size is size 6 in s a.what size can i order and how long does delivery take?

Return address required please Return address required please

Yes,i want to buy your product in philippine peso currency..how can i do that Yes,i want to buy your product in philippine peso currency..how can i do that

Hello my order was ship on april 03/2019, i still did not receive it, tracking number is 6369754, waiting your news. thank you, my e mail address Hello my order was ship on april 03/2019, i still did not receive it, tracking number is 6369754, waiting your news. thank you, my e mail address

Hello, the tracking number 09901586281000 is incorrect and your website shows that the shoes posted today. Hello, the tracking number 09901586281000 is incorrect and your website shows that the shoes posted today.

Where is newchic located at? Where is newchic located at?

What is your return policy What is your return policy

Can’t see your question? Ask to get answers from the NewChic staff and other customers.

Where is my order 15140176 i'm doubting if this is a real company.

Where is newchic located at?