NewChic Questions & Answers

Hi Veronica R., we do get your disappointment. But we wouldn't be able to check here for you as this is a public platform. Please log into your Newchic Account and see your real-time order status. Or drop us the order number at vipservice@newchic.com. We will be happy to help!

Hi Eve-Maie L. We are sorry to see this and we would like to know more about it to offer support! The Newchic order number is usually eight digits long, and please log in to your Newchic account to view the order status in real time. Please feel free to contact us via the private message on sitejabber, or by email to vipservice@newchic.com along with your order number. We will be happy to help!

Hi, Karen E. Sorry to know about the unpleasant experience. Please log into your Newchic Account and see your real-time order status and the tracking information. Or drop us the order number here via the private message on sitejabber, or by sending E-mail to vipservice@newchic.com. Hope to hear from you soon!

Hi, Karen E. Sorry to know about the unpleasant experience. We'd like to take a closer look at this and assist you accordingly, kindly share your details including the order number here via the private message on sitejabber, or by sending E-mail to vipservice@newchic.com. Hope to hear from you soon!

Hi, Jolie B. Thanks for your order. Once you placed the order on Newchic, if you signed up on Newchic with your email address directly, usually the order confirmation email will be sent to your registered email address. Please check your email/spam record later. You can also log in Newchic account and see the real-time order status. Please feel free to email us the details to vipservice@newchic.com along with your order number. We will be happy to help!

Hi P B., we're sorry to hear what happened. Newchic always considers customer as first priority. If you need help, open Messenger to send us a message with the details of the issue you're having so we can assist you further. Please feel free to email us the details to vipservice@newchic.com. Thanks so much!

Hi, P B. We're sorry to see this! Full policy of the return and refund is here: https://www.newchic.com/return-and-refund-hc162.html We stand behind the quality of our products and by using the size guide on our product page, you will be able to find a suitable size(based on your own measurement). We'd like to take a closer look at this and find you the best solution accordingly. Please come contact us by sending E-mail to vipservice@newchic.com. We'll do all we can to put your mind at rest. Hope to hear from you soon!

Hi, Gilberto R. You can sign in with facebook/ Google/ VKontakte or sign up with the email address to place order directly. Here is the link to register: https://www.newchic.com/login.html Here you may refer to this comprehensive guide of placing the order: https://www.newchic.com/new-user-guide-hc154.html For any further assistance, just chat with us in private from Messenger or by sending E-mail to vipservice@newchic.com. Thanks so much!

Hi, patrick g., the SKU number represents the item in the system. You can find that the SKU number is under the product title/name on the product page, especially on the website via the computer/PC. Any questions, please feel free to contact us from messenger or by sending E-mail to vipservice@newchic.com. We will do our best to assist you. Thanks in advance.

Hi, patrick g., the SKU number represents the item in the system. You can find that the SKU number is under the product title/name on the product page, especially on the website via the computer/PC. Any questions, please feel free to contact us from messenger or by sending E-mail to vipservice@newchic.com. We will do our best to assist you. Thanks in advance.