NewChic Questions & Answers

Hi, Mary M. Sorry, as we checked, there is no city named Crescent Springs in the drop-down menu of the City and please kindly check it later again. You might try the Crescent Springs, Kenton, Kentucky, United States. Further assistance, please contact our customer service via this link https://secure.livechatinc.com/licence/10095588/v2/open_chat.cgi?groups=2 We will do the best to help you.

Hi, Faisal S. Sorry, for now we don't accept the payment method western union. You can choose your preferred payment method on the Order Information page during the checkout process. More details, please refer to the below link. https://m.newchic.com/help_center (selected Payment Methods) or https://www.newchic.com/payment-methods-hc159.html We are located in Hong Kong, China, and we offer online shopping. For now we have no physical shop/store. If you love the items on Newchic, welcome to place the order. We can ship the item to you. Any question, please contact our customer service via this link https://secure.livechatinc.com/licence/10095588/v2/open_chat.cgi?groups=2 We will do the best to help you.

Hi, David A. The value of SAR S. R. is the price in the currency of the Saudi Arabia, the Saudi Arabian Riyal. Any question, please contact our customer service via this link https://secure.livechatinc.com/licence/10095588/v2/open_chat.cgi?groups=2 You can view the Help Center first to find the Frequently Asked Questions, by selecting the corresponding topic. Below is the link. https://www.newchic.com/help_center We will do the best to help you.

Hi, Malcolm G. Sorry that you want to return. In your case, please reflect it to the after-sale customer service via the link https://secure.livechatinc.com/licence/10095588/v2/open_chat.cgi?groups=2 (Live Chat 24/7.) or https://www.newchic.com/Contact-Us-hc10.html (Email response time within 24 hours.) Upload your product picture/video and describe the problem. We will offer you a reasonable solution based on the return and refund policy. ( https://www.newchic.com/help_center selected Return & Refund). Thanks in advance.

Hi,. Sorry. Edel H. You can log in your Newchic account and check if there are any split orders due to the high demand, as well as the real-time order status/tracking at https://www.newchic.com/account/orderlist.html For further assistance, please contact the customer service and tell us the Order Number at https://secure.livechatinc.com/licence/10095588/v2/open_chat.cgi?groups=2 We will do the best to help you. Thanks.

Hi, Robert P. We are sorry to inform you that this order # 73584339 cannot be found in our system. Please kindly check it later and tell us the correct order number. Please confirm that you are on the right online shopping site consistent with your order. After you placed the order, you can log in Newchic account and check real-time order status/Order Tracking). https://www.newchic.com/account/orderlist.html Here are the different order statuses explanation below in the Help Center: https://www.newchic.com/help_center (selected the topic Order/Order FAQ). Thank you for your cooperation.

Hi, Tendai T. Yes, we can ship to South Africa. We will select the shipping carrier most suitable to the country based on the shipping method you chose when you are placing the order. Usually it is door delivery service( mailbox/ porch/ front door). However, in some cases, it is Post Office delivery, which is beyond our control. As it is international shipping, it may happen that you need to pick up the parcel or ask your local post office for re-delivery if the parcel is held there. Any questions, please feel free to contact us by Email or Live Chat, via the link https://secure.livechatinc.com/licence/10095588/v2/open_chat.cgi?groups=2 We will do our best to assist you. Thanks in advance.

Hi, Mary B. About the size, you can find all the details about the sizes of each item by clicking the "size chart "/ "size guide" on every product page, including the guidance of measurement. The size range of different products varies. The size letters vary between different regions and manufacturers. Usually it will fit you well, if you take our size chart as the standard reference and choose a suitable size based on your measurement after measuring yourself, not the usual size you ordered. And please pay attention to the "please note" in description section on product page or in the "size guide". Any question, please leave a message here or contact our customer service via this link https://secure.livechatinc.com/licence/10095588/v2/open_chat.cgi?groups=2 We will do the best to help you.

Hi, Barbara B. We are sorry for the issues you have experienced. The size letters of different products vary between different regions and manufacturers. Usually the tag size of the product fits the country size, following the size chart/guide in the product details page. To choose a correct size, we kindly suggest that you can measure your own size and then read the size guide on our product page instead of choosing your usual size. In your case, since the item doesn't fit you, please contact the after-sale customer service via this link https://www.newchic.com/Contact-Us-hc10.html We will offer you a reasonable solution based on the return and refund policy, which you can find on the product details page and the help center. ( https://www.newchic.com/help_center selected Return & Refund). Thanks in advance.

Hi, Karen M. In your case, since the item doesn't fit you, please contact the after-sale customer service via this link https://www.newchic.com/Contact-Us-hc10.html, with some photos of the item showing the problem, as well as the SKU sticker and the shipping label. We will offer you a reasonable solution based on the return and refund policy, which you can find on the product details page and the help center. ( https://www.newchic.com/help_center selected Return & Refund). Thanks in advance.