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asked by on 8/15/19
Hi, Karen M. In your case, since the item doesn't fit you, please contact the after-sale customer service via this link https://www.newchic.com/Contact-Us-hc10.html, with some photos of the item showing the problem, as well as the SKU sticker and the shipping label. We will offer you a reasonable solution based on the return and refund policy, which you can find on the product details page and the help center. ( https://www.newchic.com/help_center selected Return & Refund). Thanks in advance.
