Hi. Roman l.
Newchic is a reliable company. Many customers have placed the order on Newchic who received the items and love them as well. As a shop that does numerous shipments every day, it is normal that in some cases, some unexpected situations might happen. Also, we are trying to improve our service.
If you have any doubts about the product or your order, please feel free to contact us and give us more details.
Access via computer:
https://www.newchic.com/Contact-Us-hc10.html
Access via phone/mobile:
https://pwa.newchic.com/customer-service
If you want to get the quick response in urgent case, please contact us by live chat as live chat is available 24/7.
We will do the best to help you. Thank you.