Hi denise w., we do get your disappointment. You can click here to see our return & refund policy and check how and where can you return items from us: https://www.newchic.com/return-and-refund-hc162.html
Usually the package will be delivered on time based on the chose shipping method from the shipping date. Under normal circumstances, the package will be delivered within the normal shipping time limit. A few cases (such as bad weather, slow customs clearance procedures, strikes or other unexpected situations, etc.) will cause delays or abnormalities.
We really apologize for the inconvenience caused to you, and will share your feedback with the concern team so that we can improve our service. Your suggestions give us the motivation to make continuous progress. We look forward to your next order.
If there is any question, please contact us through vipservice@newchic.com. We will be happy to help!