asked by
on 6/9/19Hi, Serge B. In your case, please contact the after-sale customer service for more details and below is the link to submit your request with reply in 24 hours by email. https://www.newchic.com/fr/Contact-Us-hc10.html Our customer service tries their best to offer you a reasonable solution through the return policy. You can find the return policy on the product details page, and the help center ( https://www.newchic.com/help_center selected Return & Refund). Thanks in advance.